# 121 Content Editor Lead at Nationwide

Nationwide is hiring a 121 Content Editor Lead. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/2e32a7eb-b60a-4126-a472-8f95d51f0164?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 36 out of 100)
- Location: United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/2e32a7eb-b60a-4126-a472-8f95d51f0164?utm_medium=ai-agent

## Description

We're looking for an experienced 121 Content Editor Lead to join our Customer Marketing team on a permanent basis. You'll play a key role in supporting the delivery of personalised customer communications, helping squads and content editors create, approve and publish digital content safely, efficiently and to a consistently high standard. Working across marketing, digital and technology teams, you'll help ensure content operations run smoothly while supporting the wider transformation of our marketing capabilities. You will provide day-to-day expert support to marketing squads, offering guidance on content creation, publishing processes, approvals, controls and issue resolution. You'll create and maintain best practice guidance, training materials and onboarding programmes to help teams confidently use content systems and follow agreed standards and ways of working. You will also act as a key point of contact for content operations, managing escalations, supporting delivery priorities and building strong relationships across the business. Alongside supporting current delivery, you will help drive improvements across content operations by identifying opportunities to enhance workflows, increase automation and improve the tools and processes used by content teams. You will work closely with digital and technology colleagues to ensure content requirements are considered as part of change initiatives and help translate technical developments into practical guidance for marketing teams. This role offers the opportunity to contribute to both operational excellence and long-term transformation. You'll help shape future marketing capabilities while ensuring current content delivery remains effective, controlled and customer focused. Success in the role will come from your experience in content operations, digital publishing or marketing delivery, your ability to work across multiple stakeholders and your passion for improving processes, capability and customer communications. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You’ll lead the transformation of how personalised customer communications are created, managed and delivered across Nationwide, helping to shape the future content operating model and ensuring content, data, technology and processes work together to deliver relevant, timely and compliant customer experiences at scale. You will work closely with Marketing, Digital, Data, Technology, Risk and Compliance teams to define and deliver a strategic transformation roadmap that improves content operations and supports the delivery of personalised communications. Acting as a key leader across the business, you’ll bring stakeholders together to identify opportunities for improvement, establish more effective ways of working and enable scalable, customer-focused communication journeys. A key focus of the role will be designing and embedding new content supply chain processes, governance frameworks and operating models. You’ll drive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/121-content-editor-lead-at-nationwide-20f173

Source: https://jobsbylevel.com/jobs/121-content-editor-lead-at-nationwide-20f173

## Cite this page

Level. https://jobsbylevel.com/jobs/121-content-editor-lead-at-nationwide-20f173.

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