# Academic Success Manager at RELX

RELX is hiring an Academic Success Manager in Chennai, India. Level rates it Little AI ●○○○; you can [apply on RELX](https://jobsbylevel.com/go/9e54ab43-60ce-433e-9655-3bb367eca2d5?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Chennai.

## Details

- Company: [RELX](https://jobsbylevel.com/companies/relx)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Chennai
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/9e54ab43-60ce-433e-9655-3bb367eca2d5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=academic-success-manager-at-relx-f79951

## Description

Academic Success Manager Do you have experience in academic digital product sales? Do you have field sales experience? About our Team Elsevier Health applies innovation and insights to support more informed decision-making across global health. We provide healthcare professionals with accessible, trusted, evidence-based information; equip medical and nursing students with effective learning tools and resources; and deliver insights that help clinicians improve patient outcomes. We also support more personalised, locally relevant healthcare experiences—all for the benefit of patients. About the Role The Academic Success Manager (ASM) drives adoption, retention and growth across a portfolio of academic institutions. The role brings together learning design and pedagogy, in-depth customer knowledge and product fluency to demonstrate value to stakeholders. Through proactive engagement, the ASM helps each institution achieve measurable teaching and learning value, from onboarding through renewal and expansion. Responsibilities Customer success & account growth Own account health, anticipate challenges and address adoption risks well before renewal. Prioritise engagement during the first 90 days of new business onboarding or following renewal, and begin renewal discussions at least six months in advance. Maintain a clear engagement and growth plan for each account, identifying upsell opportunities, additional departments and relevant products, with a clear case for leadership approval. Use usage data and pattern recognition to identify early warning signs and take action when adoption is slow. Relationship management & stakeholder engagement Build trusted relationships with deans, programme leads, unit coordinators and educators through both leadership-level and faculty-level engagement. Align institutional stakeholders across faculty, library, IT and leadership around a coordinated, practical plan. Collaborate with EPSMs and internal teams to avoid duplicate meetings and maintain clear objectives for academic stakeholders. Manage challenging conversations and escalations professionally, clearly documenting facts, timelines and next steps. Training, onboarding & facilitation Deliver use-case-based training aligned with each institution’s learning objectives and curriculum workflows, rather than focusing solely on product features. Help faculty understand how the products can simplify teaching and better prepare students. Develop scalable onboarding resources, such as digital rooms, that provide on-demand training and reduce reliance on annual in-person sessions. Requirements Learning design & pedagogy: A deep understanding of teaching practice, curriculum design and accreditation processes, with the credibility to engage academics at all levels. Customer knowledge: An understanding of each institution’s barriers, faculty workflows, constraints and academic pressures, and the ability to identify relevant stakeholders beyond library and IT teams. Product knowledge: Broad fluency across the product suite, with the ability to translate features into teaching use cases and connect each session to a specific teaching or learning need. CRM & data proficiency: Strong proficiency in customer management tools for reporting, account insights, adoption metrics and engagement tracking. Commercial & contractual literacy: An understanding of procurement processes, financial years and budget release cycles to support renewals and growth. Planning & execution: The ability to prepare for quarterly business reviews (QBRs), align engagement with regional academic calendars and institutional timelines, and ensure materials are ready in advance. Communication: Confident presentation, patient facilitation and active listening skills, with the ability to simplify complex concepts for diverse audiences. Work in a way that works for you We promote a healthy work–life balance across the organisation. Through wellbeing initiatives, shared parental leave,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/academic-success-manager-at-relx-f79951

Source: https://jobsbylevel.com/jobs/academic-success-manager-at-relx-f79951

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