# Account Manager, SMB at Braze

Braze is hiring an Account Manager, SMB in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on Braze](https://jobsbylevel.com/go/40d160f1-c4b6-4842-8e9a-71680bc99a8a?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Sydney.

## Details

- Company: [Braze](https://jobsbylevel.com/companies/braze)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Sydney
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/40d160f1-c4b6-4842-8e9a-71680bc99a8a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=account-manager-smb-at-braze-427953

## Description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Team overview The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role you will own a high volume portfolio of SMB and startup customers, operating as a commercial partner who helps them mature their use of Braze and convert that maturity into growth. Success comes from breadth, rhythm and velocity: knowing your book well enough to spot where value is stalling and where the next opportunity sits. Responsibilities Own a high volume portfolio of SMB and startup customers across ANZ, with full accountability for renewal, upsell and cross sell Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material Run a high velocity commercial motion, moving a steady flow of renewal and expansion deals through to close efficiently Generate your own expansion pipeline through usage analysis, whitespace mapping and maturity assessment, and capture upsell opportunities as customer consumption grows Build durable, multi-threaded relationships across marketing, CRM and digital leadership, the C-suite and founders Partner with Customer Success and Partners to run account plans and business reviews that connect Braze performance to customer outcomes Develop strategic commercial proposals and lead renewal and expansion negotiations to close Identify retention risk early using adoption signals, account health and stakeholder change Achieve and exceed quarterly expansion and retention targets Maintain accurate forecasts with a clear view of deal progression, risk and timing Build repeatable plays that hold across a larger book rather than one off approaches Lead customer meetings virtually and in person, with regular domestic and occasional international travel WHO YOU ARE You are a commercially minded Account Manager who thrives on running a busy, fast moving book and knows where the growth is hiding in it. You have a proven record of expanding SaaS accounts, you are comfortable owning a number across a high volume of customers and deals, and you work well across functions. Requirements 3+ years of experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth and retention Experience owning SaaS customer relationships end to end, including accountability for renewals, upsell and expansion Experience managing high volume portfolios with annual contract values from 30K to 150K Proven track record of consistently exceeding commercial targets in fast paced, high growth environments Demonstrated ability to build relationships and sell value to marketing, CRM and digital stakeholders, as well as C suite executives and founders Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing Excellent collaborator with a proven

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/account-manager-smb-at-braze-427953

Source: https://jobsbylevel.com/jobs/account-manager-smb-at-braze-427953

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Level. https://jobsbylevel.com/jobs/account-manager-smb-at-braze-427953.

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