# Account Manager, Zettle – SMB at PayPal

PayPal is hiring an Account Manager, Zettle – SMB in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on PayPal](https://jobsbylevel.com/go/a5bbf839-af13-46f3-91d9-7b7b0994dc79?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. London, County London, England, United Kingdom.

## Details

- Company: [PayPal](https://jobsbylevel.com/companies/paypal)
- AI level: AI Level 1 (score 0 out of 100)
- Location: London, County London, England, United Kingdom
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/a5bbf839-af13-46f3-91d9-7b7b0994dc79?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=account-manager-zettle-smb-at-paypal-198796

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/account-manager-zettle-smb-at-paypal-198796

## Description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: For SMB merchants running their business on Zettle, you're the person who helps them get more out of what they already have. You'll own the end-to-end commercial relationship for around 250 SMB merchants using Zettle, in a retention and growth role, not new-business. Through cross-sell and upsell across the Zettle/PayPal product suite, you'll help merchants unlock more value from the products they're already using. Job Description: Essential Responsibilities: Collaborate internally to influence process quality and efficiency. Determine appropriate actions and consider alternative solutions. Acquire, manage, and expand relationships with small and medium-sized merchants. Use analytical skills and judgment to recommend best solutions. Influence through defined processes and procedures. Minimum Qualifications: 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : What You'll Do Be the single point of contact for your Zettle merchants, owning commercial outcomes end to end. Use AI-powered tools and our technology to spot how merchants can retain, grow and use our products more fully. Deliver monthly revenue targets and OKRs aligned to company objectives, and keep pipeline, forecast and portfolio health reporting sharp — sharing what works with fellow Account Managers. Coordinate internally, including with Customer Success, and own a strategic account plan with fresh ideas for attracting new engaged users and growing your existing book. What You'll Bring — Minimum Qualifications 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. Demonstrated ownership of customer

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/account-manager-zettle-smb-at-paypal-198796

Source: https://jobsbylevel.com/jobs/account-manager-zettle-smb-at-paypal-198796

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