# AD Workforce Planning Retail at Singtel

Singtel is hiring an AD Workforce Planning Retail. Level rates it Little AI ●○○○; you can [apply on Singtel](https://jobsbylevel.com/go/86381f39-c079-416d-b1dc-3de34fd87917?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Macquarie Park, Australia.

## Details

- Company: [Singtel](https://jobsbylevel.com/companies/singtel)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Macquarie Park, Australia
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/86381f39-c079-416d-b1dc-3de34fd87917?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=ad-workforce-planning-retail-at-singtel-04bdfd

## Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. We are seeking an experienced workforce planning leader to shape and drive the workforce strategy across our Retail business. Working closely with senior leaders across Retail, People & Culture and Operations, we will rely on your expertise to translate business objectives into workforce solutions that optimise customer outcomes, employee experience and commercial performance. Based in Macquarie Park , this is an opportunity to lead a high-performing team, influence strategic decision-making and drive workforce transformation initiatives that support the ongoing success and growth of our Retail network. Please note that we are open to candidates based in Melbourne or Perth. What You'll Do Lead the development and execution of workforce planning strategies that align with Retail business objectives and customer demand. Oversee labour forecasting, workforce scheduling and capacity planning across a geographically dispersed retail network. Drive labour cost optimisation and workforce productivity through forecasting, analytics, reporting and performance management. Partner with senior leaders to support strategic workforce decisions, operational planning and change initiatives. Lead and develop a high-performing workforce planning team, fostering a culture of accountability and continuous improvement. Champion the adoption of workforce management technology, automation and data-driven decision making. Ensure workforce planning activities remain compliant with enterprise agreements, employment legislation and organisational policies. Identify and implement initiatives that enhance workforce effectiveness, employee experience and operational performance. What You Bring Extensive experience leading workforce planning, forecasting, scheduling or workforce management functions within a large and complex organisation. Proven ability to develop and execute workforce strategies that support both operational and commercial outcomes. Strong leadership experience with a track record of building, coaching and developing high-performing teams, both onshore and offshore. Advanced analytical capability with the ability to interpret complex data and provide actionable business insights. Experience managing labour budgets, workforce productivity initiatives and operational performance metrics. Exceptional stakeholder management skills with the ability to influence and collaborate at senior leadership level. Knowledge of workforce management systems, resource optimisation methodologies and forecasting best practices. Strong understanding of employment legislation, enterprise agreements and workforce compliance requirements. The good stuff…. Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/ad-workforce-planning-retail-at-singtel-04bdfd

Source: https://jobsbylevel.com/jobs/ad-workforce-planning-retail-at-singtel-04bdfd

## Cite this page

Level. https://jobsbylevel.com/jobs/ad-workforce-planning-retail-at-singtel-04bdfd.

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