# Administration and Customer Service Representative (Samoa) at CMA CGM

CMA CGM is hiring an Administration and Customer Service Representative (Samoa). Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/a0f3f73d-f367-4c0b-8b94-dede2ff03325?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. WSM.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 38 out of 100)
- Location: WSM
- Posted: September 29, 2026
- Apply: https://jobsbylevel.com/go/a0f3f73d-f367-4c0b-8b94-dede2ff03325?utm_medium=ai-agent

## Description

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion! Join our diverse Pacific team and grow your career with us! We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale. ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands. Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you! About the Role: Reporting to: Branch Manager Samoa Employment Type: Permanent, Full-Time Work Location: Apia, Samoa The Administration & Customer Service Representative is to provide high-quality administration and customer service support for the Samoa branch, acting as the first point of contact for customer enquiries and supporting the smooth coordination of office activities. The role is responsible for delivering a responsive and consistent customer experience, meeting service KPIs, and proactively engaging with customers. It also works closely with internal stakeholders to drive service performance and acts as the Voice of the Customer, particularly for Premier, VIP and Elite accounts. The role and responsibilities will include: Act as the first point of contact for customer enquiries, providing timely, accurate and consistent support across phone and NOVA channels in line with agreed SLAs and KPIs. Manage the end-to-end customer order lifecycle, including space and allocation enquiries, shipment details, documentation and coordination with vessel/terminal planners. Proactively manage customer exceptions and critical events, including delays, disruptions, CODs and damaged cargo, ensuring customers are kept informed throughout the resolution process. Build strong customer and stakeholder relationships, working closely with internal teams, overseas agents and third-party Pacific Island agencies to resolve issues and deliver effective solutions. Support operational and commercial requirements, including customer reporting, correct cargo routing and procedures, and promotion of relevant eBusiness, VAS and other services. Contribute to a culture of customer excellence and continuous improvement by anticipating issues, reducing recurring errors, following established processes/RACI responsibilities, and continuously improving customer responsiveness and service quality. To be successful in this role, you will need: Previous administration and customer service experience, supported by strong organisational, administrative and computer skills. Strong customer-focused approach, with excellent written, verbal and telephone communication skills and the ability to build effective customer relationships. Demonstrated problem-solving skills, with the ability to manage customer issues effectively and deliver practical solutions. Ability to prioritise competing workloads, meet deadlines and manage multiple tasks in a fast-paced environment, both independently and with minimal supervision. Relevant qualifications or experience in customer service, administration, logistics or a related field will be highly regarded. Experience within shipping, transport or logistics is advantageous but not essential. Eligibility Requirements Applicants must have

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/administration-and-customer-service-representative-samoa-at-cma-cgm-00cdb7

Source: https://jobsbylevel.com/jobs/administration-and-customer-service-representative-samoa-at-cma-cgm-00cdb7

## Cite this page

Level. https://jobsbylevel.com/jobs/administration-and-customer-service-representative-samoa-at-cma-cgm-00cdb7.

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