# Aftercare Manager - Lloyds Living at Lloyds Banking Group

Lloyds Banking Group is hiring an Aftercare Manager - Lloyds Living. It pays £41k-£45k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4b414832-6635-4d25-8fd7-6855f6397403?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Manchester East Embankment Tower.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Manchester East Embankment Tower
- Salary: £41k-£45k
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/4b414832-6635-4d25-8fd7-6855f6397403?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/aftercare-manager-lloyds-living-at-lloyds-banking-group-6e1de2

## Description

End Date Thursday 29 October 2026 Salary Range £40,824 - £45,360 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Title: Aftercare Manager Location: Manchester Reports to: Head of Aftercare WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at our Manchester office Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary. Why Join Lloyds Living? We’re building something special—a brand that puts people at the heart of everything we do. As Defect Co-Ordinator, you’ll be part of a dynamic team shaping the future of property management and customer care. Job Description Purpose of the Role The Aftercare Manager oversees the day to day delivery of the aftercare service, managing a team of Aftercare Coordinators and ensuring defects are effectively managed through to End of Defects completion. Acting as the escalation point for complex issues, the role will drive defects through to resolution, manage key stakeholder relationships and ensure developers and contractors meet their obligations to deliver a high standard of customer service. Key Responsibilities Manage and develop a team of Aftercare Coordinators, ensuring a high standard of customer service and defect management. Oversee the management of defects from initial notification through to End of Defects sign off. Act as the escalation point for complex and high priority defects, driving issues through to resolution. Manage relationships with developers, contractors, managing agents and other stakeholders to ensure defects are resolved within agreed timescales. Drive accountability across developers and contractors through regular performance reviews and defect meetings. Oversee End of Defects inspections process, remedial works and final sign off activities. Monitor team performance, defect ageing and service levels, taking action where required. Ensure accurate record keeping, reporting and maintenance of aftercare systems. Provide clear and timely communication to customers and stakeholders throughout the defects process. Identify recurring issues and support continuous improvement across the aftercare service. Skills & Experience Essential 4 to 5 years' experience within residential property, housebuilding or a developer environment. Proven experience managing defects through to End of Defects completion. Previous experience leading or supervising an aftercare, customer care or defects management team. Strong understanding of residential construction defects, remedial works and developer obligations. Excellent organisational skills with strong attention to detail. Strong stakeholder management and communication skills, with the ability to build effective relationships and challenge where necessary. Experience working with Developers, Managing Agents, Employers' Agents and contractors. Ability to manage multiple priorities and perform effectively in a fast paced environment. Proficiency in Microsoft Office applications and defect management platforms such as FixFlo. Desirable Experience within a residential developer or housebuilder environment. Knowledge of defect liability and End of Defects processes. Experience managing contractor and stakeholder relationships. Understanding of residential construction defects and remedial works. What We’re Looking For Customer focused with a professional and proactive approach. Strong communicator with the ability to build

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/aftercare-manager-lloyds-living-at-lloyds-banking-group-6e1de2

Source: https://jobsbylevel.com/jobs/aftercare-manager-lloyds-living-at-lloyds-banking-group-6e1de2

## Cite this page

Level. https://jobsbylevel.com/jobs/aftercare-manager-lloyds-living-at-lloyds-banking-group-6e1de2.

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