# Agency Operations  Associate - Investor Reporting and Payoffs at Capital One

Capital One is hiring an Agency Operations  Associate - Investor Reporting and Payoffs. Level rates it Little AI ●○○○; you can [apply on Capital One](https://jobsbylevel.com/go/7cf80172-007d-4829-b164-adde3c27e1a2?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Charlotte, NC.

## Details

- Company: [Capital One](https://jobsbylevel.com/companies/capital-one)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Charlotte, NC
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/7cf80172-007d-4829-b164-adde3c27e1a2?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=agency-operations-associate-investor-reporting-and-payoffs-at-capital-one-54f0ae

## Description

Agency Operations Associate - Investor Reporting and Payoffs Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC. Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Investor Reporting & Payoffs team. The Multifamily Investor Reporting & Payoffs team supports a total loan portfolio of $53BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel. Responsibilities: Maintain & encourage positive relationship/partnership with the GSEs, HUD and Ginnie Mae Collaborate across the Agency Finance platform to provide consistent excellence in customer service Assist in initial and ongoing review of departmental procedures Provide strong support and partnership across all of Agency Finance Audit support and coordination across Agency Finance on a variety of audits (internal, investor, regulatory, etc.) Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing Accurately log and process loan payoff requests, including preparing payoff calculations, obtaining investor approval, and managing receipt of payoff funds Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve issues Manage suspense fund returns, rate cap terminations, and UCC terminations for paid-off loans Prepare and submit mortgage satisfactions for recordation Manage physical loan document archives Manage the return of original Notes and mortgage satisfactions to Borrowers Microsoft Word/Excel/PowerPoint proficient; G-suite experience a plus Work from Home Technology Requirements: A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network Internet service must be provided by Cable or fiber Internet Service Provides (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred To validate ISP speeds from a Chrome browser, go to www.google.com , type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Living Requirements : Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice. Basic Qualifications: Bachelor’s Degree or Military Experience At least 1 year of experience in financial

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/agency-operations-associate-investor-reporting-and-payoffs-at-capital-one-54f0ae

Source: https://jobsbylevel.com/jobs/agency-operations-associate-investor-reporting-and-payoffs-at-capital-one-54f0ae

## Cite this page

Level. https://jobsbylevel.com/jobs/agency-operations-associate-investor-reporting-and-payoffs-at-capital-one-54f0ae.

Get job alerts: https://jobsbylevel.com/newsletter