# Alpha Client Operations and Services Delivery-APAC, SVP at State Street

State Street is hiring an Alpha Client Operations and Services Delivery-APAC, SVP in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/44c94386-d3d4-4da8-8790-9d75eef7727d?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Sydney, Australia.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Sydney, Australia
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/44c94386-d3d4-4da8-8790-9d75eef7727d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=alpha-client-operations-and-services-delivery-apac-svp-at-state-street-ffd60a

## Description

Who We Are Looking For The Alpha Client Operations and Service Delivery – APAC will provide executive leadership for the delivery, governance, operational performance, and client experience of Alpha clients across the APAC region. The role owns the regional service model and is accountable for ensuring consistent execution of Alpha services, operational performance, client satisfaction, operational resiliency, risk management, and strategic growth across the region. The position provides leadership to Client Leads and Functional Leaders, serves as the primary executive escalation point for regional service and operational matters, and partners closely with Alpha Product, Technology, Relationship Management and other functional teams to deliver a consistent, scalable, and high-performing client experience across a multi-jurisdictional environment. What You Will Be Responsible For Scope · All Alpha clients across APAC · Regional Client Leads and supporting service organizations · Direct and matrix leadership across operating centers · Client experience, service delivery, governance, risk, and operational performance across the region Leadership and Strategic Vision · Act as Regional Alpha Service Delivery Lead across APAC · Establish and lead a high-performing, client-focused culture · Develop and execute a regional service strategy that leverages scale, technology, and operating center capabilities · Lead cross-functional collaboration and regional service governance · Coordinate closely with global Alpha leadership and APAC regional functional leaders · Support strategic growth, transformation, and operating model evolution · Develop leadership talent and strengthen organizational depth across the region Deliver Service and Operational Excellence · Ensure contractual commitments and service level agreements are achieved · Drive accountability for consistent client experience, service quality, productivity, and operational performance · Act as the senior escalation point for significant client and operational matters · Lead risk management, escalation protocols, and issue resolution · Maintain strong governance, control, and operational resiliency disciplines · Anticipate client needs and proactively address emerging service and operational challenges Optimize Operating Model and Expense Management · Manage operating efficiency, productivity, capacity, and workforce planning objectives · Drive transformation, standardization, and organizational simplification initiatives · Deliver strategic initiatives supporting growth, onboarding, and operating model evolution · Improve service quality, consistency, and scalability · Partner with Technology and Product teams to develop and deliver future-state capabilities · Ensure global consistency in service standards and governance while addressing appropriate regional and regulatory requirements Commercial Excellence · Partner with Alpha growth teams on new business opportunities · Support strategic client growth and relationship expansion · Enhance strategic client relationships, executive engagement, and sponsorship · Improve client retention, advocacy, and expansion opportunities · Contribute to Alpha revenue growth objectives while maintaining appropriate operational discipline and control Qualifications and Requirments · 15+ years of leadership experience in investment operations, client servicing, asset servicing, middle office, fund services, or related client-facing operational leadership roles · Proven experience leading large client operations and service delivery organizations supporting institutional investment clients · Strong understanding of institutional investment operations, front-to-back investment operating models, and service capabilities · Track record of managing complex strategic client relationships and executive governance forums · Experience leading service transformation, client onboarding, conversions, operating model change, and business growth initiatives

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/alpha-client-operations-and-services-delivery-apac-svp-at-state-street-ffd60a

Source: https://jobsbylevel.com/jobs/alpha-client-operations-and-services-delivery-apac-svp-at-state-street-ffd60a

## Cite this page

Level. https://jobsbylevel.com/jobs/alpha-client-operations-and-services-delivery-apac-svp-at-state-street-ffd60a.

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