# Alpha Services Delivery-Americas, SVP at State Street

State Street is hiring an Alpha Services Delivery-Americas, SVP in Boston, United States. It pays $225k-$338k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7de1c31d-f983-4d7c-8ddc-d7f9adfc362e?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Boston, Massachusetts.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Boston, Massachusetts
- Salary: $225k-$338k
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/7de1c31d-f983-4d7c-8ddc-d7f9adfc362e?utm_medium=ai-agent

## Description

The Alpha Client Operations and Service Delivery - Americas will provide executive leadership for the delivery, governance, operational performance and client experience of Alpha clients across North America and Latin America. The role owns the regional service model and is accountable for ensuring consistent execution of Alpha services, operational performance, client satisfaction, operational resiliency, risk management and strategic growth across the region. The position provides leadership to Client Leads and Functional Leaders, serves as the primary executive escalation point for regional service and operational matters, and partners closely with Alpha Product, Technology, Data Operations, Relationship Management and other functional teams to deliver a consistent, scalable and high-performing client experience. What You Will Be Responsible For Scope Alpha clients throughout the Americas Regional Client Leads and supporting service organizations Direct and matrix leadership across operating centers Client experience, service delivery, governance, risk and operational performance across the region Leadership and Strategic Vision Act as Regional Alpha Client Operations and Service Delivery Lead across the Americas Establish and lead a high-performing, client-focused culture Develop and execute a regional service strategy that leverages scale, technology and operating center capabilities Lead cross-functional collaboration and regional service governance Coordinate closely with global Alpha leadership and regional functional leaders Support strategic growth, transformation and operating model evolution Develop leadership talent and strengthen organizational depth across the region Deliver Service and Operational Excellence Ensure contractual commitments and service level agreements are achieved Drive accountability for consistent client experience, service quality, productivity and operational performance Act as the senior escalation point for significant client and operational matters Lead risk management, escalation protocols and issue resolution Maintain strong governance, control and operational resiliency disciplines Anticipate client needs and proactively address emerging service and operational challenges Optimize Operating Model and Expense Management Manage operating efficiency, productivity, capacity and workforce planning objectives Drive transformation, standardization and organizational simplification initiatives Deliver strategic initiatives supporting growth, onboarding and operating model evolution Improve service quality, consistency and scalability Partner with Technology and Product teams to develop and deliver future-state capabilities Ensure global consistency in service standards and governance while addressing appropriate regional requirements Commercial Excellence Partner with Alpha growth teams on new business opportunities Support strategic client growth and relationship expansion Enhance strategic client relationships, executive engagement and sponsorship Improve client retention, advocacy and expansion opportunities Contribute to Alpha revenue growth objectives while maintaining appropriate operational discipline and control Qualifications 15+ years of leadership experience in investment operations, client service, asset servicing, middle office, fund services or related client-facing operational leadership roles Proven experience leading large client operations and service delivery organizations supporting institutional investment clients Strong understanding of institutional investment operations, front-to-back investment operating models and service capabilities Track record of managing complex strategic client relationships and executive governance forums Experience leading service transformation, client onboarding, conversions, operating model change and business growth initiatives Demonstrated ability to lead large, complex matrix organizations across operating centers and geographic

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/alpha-services-delivery-americas-svp-at-state-street-0f7ef9

Source: https://jobsbylevel.com/jobs/alpha-services-delivery-americas-svp-at-state-street-0f7ef9

## Cite this page

Level. https://jobsbylevel.com/jobs/alpha-services-delivery-americas-svp-at-state-street-0f7ef9.

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