# Analyst, CST - Client Shared Services at RBC

RBC is hiring an Analyst, CST - Client Shared Services in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/db0150af-c0c3-4da3-91d5-e961280e8077).

AI Level 1, AI centrality 0 out of 100. TORONTO, Ontario, Canada.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 0 out of 100)
- Location: TORONTO, Ontario, Canada
- Posted: September 29, 2026
- Apply: https://jobsbylevel.com/go/db0150af-c0c3-4da3-91d5-e961280e8077

## Description

Job Description What is the opportunity? The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth. Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses. This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations. Responsible for active pipeline management measured against deal date adherence and escalated when at risk. Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers What will you do? Key Responsibilities Relationship management: Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner E2E client case management: Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met. Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository) Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates What do you need to succeed? Bachelor’s Degree or equivalent/similar Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk) Basic understanding of Capital Markets Proficient in MS Excel and experience with CRM systems or onboarding platforms Excellent communication skills, both written and verbal Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business). Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes. Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/analyst-cst-client-shared-services-at-rbc-d9c16c

Source: https://jobsbylevel.com/jobs/analyst-cst-client-shared-services-at-rbc-d9c16c

## Cite this page

Level. https://jobsbylevel.com/jobs/analyst-cst-client-shared-services-at-rbc-d9c16c.

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