# Analyst, Technical Service Experience at Visa

Visa is hiring an Analyst, Technical Service Experience in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/69133882-d529-48f0-9b1d-ba82c7a7a5a1?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. PH - Pasay, Philippines - Manila.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 0 out of 100)
- Location: PH - Pasay, Philippines - Manila
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/69133882-d529-48f0-9b1d-ba82c7a7a5a1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=analyst-technical-service-experience-at-visa-4ba872

## Prepare for this job

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## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description What an Analyst, Technical Service Experience Does at Visa The Analyst, Technical Service Experience is part of a global third-line support function responsible for providing advanced technical support and troubleshooting across Visa's Risk and Identity Solutions (RaIS). The Analyst works closely with customer support and implementation teams, technical specialists, Product, Engineering, and other cross-functional teams to investigate complex technical issues, analyze system behavior and data, identify potential root causes, and support the timely resolution of client-impacting issues. The role requires strong analytical and problem-solving skills, technical curiosity, and the ability to understand how different systems, applications, APIs, data, and technologies interact within Visa's ecosystem. The Analyst supports escalations from other Client Services teams, participates in complex client troubleshooting, and helps drive issues toward resolution through technical investigation and effective cross-functional collaboration. It is expected that the analyst contributes to operational improvements, technical documentation, knowledge sharing, product and support readiness initiatives, and the analysis of relevant operational data to strengthen service delivery and enhance the overall client experience. In this role, you are expected to: Support the execution of service strategies and operational improvements established by leadership. Investigate and troubleshoot technical issues involving Visa products, applications, integrations, and services using available diagnostic tools, system logs, and technical documentation. Support the investigation, escalation, and resolution of technical issues, working with relevant teams to identify potential root causes, assess impact, and facilitate appropriate corrective actions. Analyze application behavior, transaction flows, system responses, and available technical evidence to identify potential issues, patterns, and opportunities for improvement. Collaborate with Product, Engineering, Operations, and other technical support teams to investigate issues, coordinate escalations, and support effective resolution. Provide technical guidance and troubleshooting assistance to internal stakeholders and client-facing teams, helping address technical inquiries and service-related issues. Participate in new and existing product initiatives, including technical validation, troubleshooting, product enablement, and support readiness, to facilitate effective implementation and ongoing operations. Develop and maintain technical documentation, troubleshooting guides, known-issue references, and reusable knowledge resources to improve support efficiency and consistency. Identify and contribute to improvements in technical support processes, troubleshooting practices, tools, and workflows to improve operational effectiveness and service quality. Support the preparation of technical investigation summaries, issue reports, and operational insights to help stakeholders understand technical findings, resolutions, and improvement opportunities. Own and manage complex technical escalations from clients and Client Services teams, including issues involving applications, APIs, systems, integrations, networks, and developer-focused technologies. Leverage technical documentation, test environments, system logs, diagnostic tools, and

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