# Analyst, Technical Service Experience at Visa

Visa is hiring an Analyst, Technical Service Experience in Warsaw, Poland. It pays PLN 129k-PLN 212k a year and Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/20d3c4f9-e0f1-451d-aa89-bbe2c7b59ccd?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. PL - Warsaw, Poland.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 36 out of 100)
- Location: PL - Warsaw, Poland
- Salary: PLN 129k-PLN 212k
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/20d3c4f9-e0f1-451d-aa89-bbe2c7b59ccd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=analyst-technical-service-experience-at-visa-4c2ab7

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Pay Transparency The estimated salary range for a new hire into this position is zł129,150 - zł212,175 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program. Job Description Overview: The Technical Service Experience Analyst is a global third-line support function which provides enhanced level of technical assistance for issues and the collection, validation and interpretation of data and statistics. This position will be responsible for the day-to-day operations of the Technical Service Experience teams in region to ensure all clients are provided with best-in-class technical service and support. They will also analyze and consolidate performance data and statistics. They will support clients directly through incident management, acting as the front line and an SME escalation point for VISA Operations Control Center (VOCC) for RaIS client escalations and incident Management. Work streams covered by this role are scheduled, proactive & reactive in nature, making this one of the most varied & flexible roles within the company. The role carries implicit seniority, so while there is no management of staff, the candidate will be required to offer training and coaching to junior engineers and present technical issues to non-technical colleagues at all levels within the organization. In this role, you are expected to: Help Execute new service strategies set forth by leadership. Field escalated tickets from Risk & Identity Support teams globally. Hire, train, and grow team members on the Risk and Identity Solution product offerings. Identify and implement strategies to improve quality of service, productivity, and Customer communication. Support, debug and troubleshoot existing applications and/or database issues. Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner. Participate in customer troubleshooting escalations and work sessions. Troubleshoot product related bugs by reproduction, user testing, log and code analysis. Produce and maintain reports (mainly SQL/MS Excel) to support data and KPI requirements. Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries. Analyze large quantities of data to find trends or patterns of potential issues. Design and develop tools for automation and process improvement in various software languages. Provide notifications and offer technical troubleshooting to clients impacted by system wide issues. Develop software user interfaces using internal tools and frameworks. Support, maintain and document software troubleshooting for VRM and VAA. Execute and work through Incident Management for priority client inquiries in region. Responsible to be a subject matter expert in the following areas including but not limited to: Visa Protect Account to Account VRM Rules – expected outcomes, configurations, Rule and VRM UI Troubleshooting

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/analyst-technical-service-experience-at-visa-4c2ab7

Source: https://jobsbylevel.com/jobs/analyst-technical-service-experience-at-visa-4c2ab7

## Cite this page

Level. https://jobsbylevel.com/jobs/analyst-technical-service-experience-at-visa-4c2ab7.

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