# Application Support Analyst at Version 1

Version 1 is hiring an Application Support Analyst in Dublin, Ireland. Level rates it Little AI ●○○○; you can [apply on Version 1](https://jobsbylevel.com/go/921c333a-ad5a-4338-89da-deb0b089207e?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Dublin, County Dublin, Ireland.

## Details

- Company: [Version 1](https://jobsbylevel.com/companies/version-1)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Dublin, County Dublin, Ireland
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/921c333a-ad5a-4338-89da-deb0b089207e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=application-support-analyst-at-version-1-682725

## Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. As an application support analyst at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate support business critical applications for our customer, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project deliverables are met. You’ll be responsible for: Troubleshoot incidents and problems to resolution while maintaining the highest levels of customer satisfaction. Proactively monitor systems, respond to alerts, and schedule preventative maintenance and corrective work. Have a good working knowledge of service management, working to SLAs, and/or experience working in an ITIL environment. Manage software releases, ensuring planned changes are deployed in accordance with the Change Management process and scheduled appropriately. Write effective support documentation and standard operating procedures and maintain all IT Operations process and procedure documentation accordingly. Be a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely and effective manner. Develop training, support, and knowledge management materials. Offer guidance and best practices to ensure IT applications and services are operating optimally. Provide IT support input in the selection and development of tooling and process development in line with changing business requirements. Manage small to medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met. Participate in the delivery and complete transition of new IT applications and services in line with service acceptance criteria. Contribute to Disaster Recovery and Business Continuity planning, maintenance, and support. Participate in out-of-hours support and maintenance when required Minimum of 3-5 years’ experience in an applications management, support, or development role. Experience working with applications running on Windows Server is essential. 3rd Level technology degree or equivalent. Demonstrable analytical and problem-solving skills. Experience installing, configuring, monitoring, maintaining, and troubleshooting proprietary, legacy, and 3rd party applications or services. Working knowledge of networks, cloud, and business applications including Office 365, SharePoint 365, and Microsoft Azure. Good working knowledge of reporting technologies (e.g., Power BI, Tableau). An understanding of relational databases and a good command of SQL. Incident, problem, and change management experience. Experience supporting application software with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical problems. Customer-facing technical support experience. Applications administration and troubleshooting.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/application-support-analyst-at-version-1-682725

Source: https://jobsbylevel.com/jobs/application-support-analyst-at-version-1-682725

## Cite this page

Level. https://jobsbylevel.com/jobs/application-support-analyst-at-version-1-682725.

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