# Application Support Specialist at CMA CGM

CMA CGM is hiring an Application Support Specialist in Kuala Lumpur, Malaysia. Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/910d8aa7-370d-468b-9df7-e9a5486afd4d?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Kuala Lumpur, MYS.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Kuala Lumpur, MYS
- Posted: October 5, 2026
- Apply: https://jobsbylevel.com/go/910d8aa7-370d-468b-9df7-e9a5486afd4d?utm_medium=ai-agent

## Description

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. In this role, you will be reporting to the Head of Business IT Applications, APAC based in Hong Kong. As an Application Managed Service Expert, you will play a pivotal role in delivering technical projects, driving application standardization, and enhancing application availability and quality across the APAC region. You will leverage your hands-on development experience in Java and .NET to lead initiatives that improve operational efficiency, ensure best practices, and support business objectives. We are looking for a candidate with excellent communication and collaboration skills, capable of working effectively across teams and with vendors. We seek someone with a strong sense of innovation, able to continuously identify opportunities to enhance efficiency. Proficiency in leveraging modern technologies to optimize processes and drive business outcomes is also essential for success in this role. Key Responsibilities Application Support & Operations: Oversee day-to-day applications support activities across APAC region. Ensure incidents, service requests, and problems are handled within SLA. Ensure proper handover, knowledge management, and support documentation. Technical Project Delivery: Lead and execute technical projects, ensuring timely delivery and alignment with business goals. Oversee the implementation of application enhancements and new functionalities to improve system capabilities and user experience. Ensure delivery follows internal governance, security, architecture and change management processes. Track risks, dependencies, timelines, and stakeholder expectations. Plan, manage, and coordinate application enhancements of small to medium complexity, from requirement clarification through testing and deployment. Application Standardization & Modernization: Develop and enforce standards for application architecture, coding, and deployment. Collaborate with internal teams and vendors to ensure consistency and adherence to best practices across all managed applications. Manage application technology lifecycle including framework upgrades, platform modernization, cloud migration, database upgrades and retirement of obsolete components. Availability & Quality Improvement: Proactively identify and address issues impacting application availability and quality. Lead incident management efforts, perform root cause analysis, and implement long-term solutions to minimize disruptions and recurring problems. Define, monitor, and report on application availability metrics. Establish clear targets for uptime and reliability and drive continuous improvement to meet or exceed service level agreements (SLAs). Cross-team Coordination: Coordinate with infrastructure, cloud, cybersecurity, architecture, business engagement, vendors, and regional/local IT teams to manage dependencies for incidents, enhancements, upgrade initiatives, and project delivery. Security Standards Coordination: Coordinate to implement and maintain security standards,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/application-support-specialist-at-cma-cgm-0bbbf1

Source: https://jobsbylevel.com/jobs/application-support-specialist-at-cma-cgm-0bbbf1

## Cite this page

Level. https://jobsbylevel.com/jobs/application-support-specialist-at-cma-cgm-0bbbf1.

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