# Application Support & Training Specialist at Roche

Roche is hiring an Application Support & Training Specialist. Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/75dc642a-7cb7-4934-bc9e-c66f146631dd?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Sant Cugat del Vallès.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Sant Cugat del Vallès
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/75dc642a-7cb7-4934-bc9e-c66f146631dd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=application-support-training-specialist-at-roche-d0094b

## Prepare for this job

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## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Position: Global Customer Support (GCS), a part of Roche Diagnostics Solution (RDS), is the global organization responsible for technical services in the Diagnostics Division. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams. GCS with its approximately 600 employees is located in Mannheim, Penzberg, Rotkreuz, Meylan, Tucson, Pleasanton, Sant Cugat, Panama, Columbia, Sao Paulo, Indianapolis and Boston. Approximately 200 employees are located in Mannheim, responsible for Serum Work Area & Workflow products and Global Spare Part Management. We are an international team of 15-20, located in Mannheim, Penzberg and Sant Cugat. Most of us have worked in different countries as field service engineers or application specialists. Our core competencies are training & support of Serum Work Area products such as the cobas® pro integrated solution (incl. i601), cobas 8100 automation systems and US serology solutions (RBSS-US). We provide the service perspective within product development projects & initiatives relevant to service. All of us foster personal networks of different stakeholders within Roche, the local service organizations and our external instrument manufacturer Hitachi-HighTech. The Opportunity: As a Application Support & Training Specialist you will ensure ongoing product support for analytical system platforms (Clinical Chemistry, Immunochemistry analyzers and Mass Spec analyzers). Your primary focus will be on integrated solution support and training of cobas pro systems. This also includes laboratory implementations and solutions particularly around network and IT topics such as host interface (HL7), mobile and remote solutions, navify® Lab Operations products, and automation. Furthermore you will be: Responsible for technical support for different target groups such as application and customer support specialists Contributing to med/high integrated solution training (from design to implementation & execution) Providing support for the analysis of software & application related problems, contributing to the appropriate solutions Warranting that product support meets the requirements of the distribution organizations worldwide. This involves being the contact for issues regarding analyzer operation and the lab, and if necessary, you provide onsite support to customer labs globally You will be responsible for training (from design to implementation) and technical support for different target groups such as Roche Service Representatives, Regional Customer Support Agents, Field Application Specialists and Customer Trainers Who you are: The ideal candidate is service and customer focused, enjoys developing and implementing training sessions for customers, application specialists and customer support specialists and already has experience with different training methodologies and teaching skills necessary. For handling the responsibilities described above, you have the following prerequisites and skills You have proven experience in training and supporting our affiliate and/or customers, You have basic knowledge and experiences with cobas pro systems or equivalent systems You are able to break-down complex information into smaller pieces, You have excellent Communication & presentation skills, You are a Problem-solver with a solution mindset, You have first experience with Roche's middleware solutions & automation systems, You have experience implementing and troubleshooting network connectivity issues across different

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/application-support-training-specialist-at-roche-d0094b

Source: https://jobsbylevel.com/jobs/application-support-training-specialist-at-roche-d0094b

## Cite this page

Level. https://jobsbylevel.com/jobs/application-support-training-specialist-at-roche-d0094b.

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