# ARC Support Engineer - L3 at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring an ARC Support Engineer - L3 in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/64570a67-a701-4c72-95eb-bdb6d7eeeacd?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Bengaluru, Karnātaka, India.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Bengaluru, Karnātaka, India
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/64570a67-a701-4c72-95eb-bdb6d7eeeacd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=arc-support-engineer-l3-at-hewlett-packard-enterprise-a40689

## Description

ARC Support Engineer - L3 This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you'll do: Lead and drive troubleshooting on Customer reported issues. Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution. Keep the other support teams trained on the designated ARC customer network, practices followed. Provides technical expertise and guidance during testing, deployment and operational phases for ARC Customers. Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities. Mentor newly hired support engineers and peers in technical areas of specialty. Products to be supported - Juniper platforms such as routers/switches/Firewalls etc., This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage. Excellent Customer handling and communication (verbal and written) skills Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS) Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP) Multicast protocols [IGMP, IGMP-snooping, PIM] MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS. Advanced Multicast technologies- NG-MVPN, Draft Rosen Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN Perl/Python/Unix/Expect scripting What you need to bring: Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 7 years’ experience in Networking Industry. Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 9+ years extensive JUNOS experience OR minimum 5+ years’ experience in Product Support/TAC, Troubleshooting Datacentre networks, Enterprise core networks. Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent) Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/arc-support-engineer-l3-at-hewlett-packard-enterprise-a40689

Source: https://jobsbylevel.com/jobs/arc-support-engineer-l3-at-hewlett-packard-enterprise-a40689

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