# Artificial Intelligence Solutions Director - Fargo Virtual Assistant Platform at Wells Fargo

Wells Fargo is hiring an Artificial Intelligence Solutions Director - Fargo Virtual Assistant Platform. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/a1554fbf-f64f-47e2-8ab9-32c1678f3a48?utm_medium=ai-agent).

AI Level 1, AI centrality 18 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 18 out of 100)
- Location: CHARLOTTE, NC
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/a1554fbf-f64f-47e2-8ab9-32c1678f3a48?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=artificial-intelligence-solutions-director-fargo-virtual-assistant-platform-at-wells-fargo-72fd3d

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/artificial-intelligence-solutions-director-fargo-virtual-assistant-platform-at-wells-fargo-72fd3d

## Description

About this role: Consumer Banking and Lending Digital is seeking a Platform Product Leader to own the core intelligence layer behind Fargo, the capabilities every line-of-business experience depends on. Fargo is Wells Fargo's AI-powered digital banking assistant and one of the company's flagship customer experiences. It gives millions of customers personalized guidance, proactive insights and self-service. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Manage and develop the Fargo AI roadmap across intent understanding, multi-turn conversation, agent orchestration and routing, and context and memory Provide leadership, management and direction on platform standards Develop platform strategies that balance shared capabilities with line-of-business priorities, treating LOB crews as internal customers Make strategic decisions on natural language processing, large language models and agentic orchestration Understand the options in the market, including models, orchestration frameworks and agent protocols, and educate partners on these opportunities Collaborate and influence across Technology, UI Design. Model Development and Model Risk Lead team to achieve objectives against quality measures such as accuracy, containment, latency and hand-off-to-human rate Ensure responsible AI practices, guardrails and model risk requirements are built into the platform Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Product leadership for conversational AI, LLM or agentic AI platforms at scale Experience with natural language understanding, intent design and conversation design Platform product management experience serving multiple internal customers Technical fluency with APIs, orchestration, retrieval/context management and model evaluation Experience with model risk management and responsible AI in a regulated industry Experience defining and operating AI quality and evaluation frameworks Experience in banking or financial services digital channels Job Expectations: Ability to travel up to 10% of the time. This position offers a hybrid work schedule. This position is not eligible for Visa sponsorship. Posting Location(s): 401 S Tryon St. – Charlotte, North Carolina 28202 333 Market Street – San Francisco, California 94105 401 Las Colinas Blvd. Bldg B – Irving, Texas 752039 Required locations listed. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $215,000.00 - $355,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 10 Nov 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/artificial-intelligence-solutions-director-fargo-virtual-assistant-platform-at-wells-fargo-72fd3d

Source: https://jobsbylevel.com/jobs/artificial-intelligence-solutions-director-fargo-virtual-assistant-platform-at-wells-fargo-72fd3d

## Cite this page

Level. https://jobsbylevel.com/jobs/artificial-intelligence-solutions-director-fargo-virtual-assistant-platform-at-wells-fargo-72fd3d.

Get job alerts: https://jobsbylevel.com/newsletter