# Assistant, Call Centre at Kerzner International

Kerzner International is hiring an Assistant, Call Centre. Level rates it Little AI ●○○○; you can [apply on Kerzner International](https://jobsbylevel.com/go/13a4ef41-59ee-4b4c-97df-bb90ff12cb8c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Male.

## Details

- Company: [Kerzner International](https://jobsbylevel.com/companies/kerzner-international)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Male
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/13a4ef41-59ee-4b4c-97df-bb90ff12cb8c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=assistant-call-centre-at-kerzner-international-fd96a1

## Prepare for this job

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## Description

Assistant, Call Centre ( 21596 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. JOB SUMMARY Colleague is responsible for handling all calls, both internal and external, efficiently, and courteously with high personalized service and attention to detail, as per the standards of One&Only. Project a favorable image of One&Only Reethi Rah to the public via telephonic interactions always. To assist in coordinating all guest requests promptly and ensure the proper function of the Call Center as the central communication point of the Resort. KEY DUTIES AND RESPONSIBILITIES • Ensures that all guest requests are handled effectively and promptly by properly communicating with respective departments and raising tickets in Alice with all relevant information. • Ensures that all incoming calls, in-house calls, routing calls from Departments and Guests, local calls, trunk calls, and long-distance/IDD calls are handled efficiently and courteously. • Assists Hosts in coordinating all Guest needs promptly. • Maintains strong inter-departmental relations and communication to achieve synergy within the departments and the Resort using proper telephone etiquette – the ability to treat people with respect under all circumstances and instill trust in others besides upholding the values of the organization. • Ensures that highly personalized service with attention to detail is performed in his/her daily duties – good verbal and communication skills. • Effectively deals with complaints and understands the impact of attitude in handling calls professionally. • Ensures IPTV messages are sent timely and accurately as per the instructions from department heads. • Ensures that the Channels are checked daily as required and any malfunctions are reported to the IT Department immediately. • Ensures that all messages received via Review Pro (Guest Messaging Hub) are responded to promptly with proper information and any requests are passed on to the respective departments immediately. • Is familiar with and actively engaged in the SAGA platform as required. • Ensures that all the Wakeup Calls are received via Alice with relevant instructions and executes all Wakeup Calls as and when requested, as per standard and promptly. • Ensures the proper handling of Do Not Disturb Status on telephones as required. • Upholding the guests’ confidentiality and ensuring the proper handling of inquiries on INCOGNITO guests. • Ensures proper handling of all incoming and outgoing faxes. • Ensures that all Outgoing Calls (House and Guest calls) are recorded, handled, and logged properly in the respective ‘Outgoing Calls Sheet’ and forwarded to the Night Auditor every evening. • Ensures any guest preferences received are well communicated to respective departments (VIP Services/Hosts), updated, and correctly cohesively encoded into Opera/SAGA. • Handles Guest complaints prudentially and solves them following the Resort’s policy & and procedures on service recovery. • Ensures proper handovers are always given to the team by communicating in person, via the social platform designated for the Call

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/assistant-call-centre-at-kerzner-international-fd96a1

Source: https://jobsbylevel.com/jobs/assistant-call-centre-at-kerzner-international-fd96a1

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