# Assistant Manager, Customer Operations Strategy, Communications & Channel Engagement at Prudential plc

Prudential plc is hiring an Assistant Manager, Customer Operations Strategy, Communications & Channel Engagement in Hong Kong, Hong Kong SAR China. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/a108b7d5-bf1e-45e9-baf8-0d5afeff44ed?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Hong Kong.

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Hong Kong
- Posted: August 31, 2026
- Apply: https://jobsbylevel.com/go/a108b7d5-bf1e-45e9-baf8-0d5afeff44ed?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=assistant-manager-customer-operations-strategy-communications-channel-engagement-at-prudential-plc-10c530

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Customer Operations Strategy, Communications & Channel Engagement role is a strategic, creative and data-driven position within the Chief Customer Operations and Health Officer Office. The role supports the translation of Customer Operations strategy, performance, transformation priorities and customer impact into compelling executive narratives, high-quality communications, visual storytelling, and multi-channel engagement. This role sits at the intersection of operations strategy, executive reporting, communications, data visualisation, creative production and stakeholder engagement. The incumbent will play a key role in shaping how Customer Operations communicates its priorities, achievements, transformation agenda and customer outcomes to senior management, insurance agents, internal staff and broader business stakeholders. The role requires a strong communicator with creative judgement, analytical fluency and hands-on capability in modern AI-enabled content creation tools — including but not limited to executive presentation design, infographics, dashboards, video production, generative AI content creation, digital storytelling and channel engagement assets. Job Responsibilities: 1. Executive Communications & Strategic Storytelling Develop high-impact executive communications, presentations and briefing materials for the Chief Customer Operations and Health Officer and senior leadership team. Translate complex operational performance, customer insights, transformation updates and strategic initiatives into clear, compelling and action-oriented narratives. Prepare ExCo-level, Board-level and senior management reporting materials, ensuring messages are concise, evidence-based and visually engaging. Support the Chief of Staff function in shaping key messages, leadership talking points, townhall scripts, strategic updates and internal/external stakeholder communications. Ensure all communications are aligned with business priorities, brand tone, governance standards and stakeholder expectations. 2. Data Storytelling, Visualisation & Insight Communication Partner with operations, analytics, finance, health, claims, customer experience and transformation teams to convert data into meaningful business insights. Design and produce clear, visually compelling data stories using dashboards, infographics, presentation visuals and executive summaries. Support the development of performance narratives covering customer outcomes, service levels, claims performance, operational efficiency, AI adoption, automation progress and transformation benefits. Apply data visualisation best practices to simplify complex information and enable faster decision-making by senior stakeholders. Use modern design, reporting and AI tools to enhance the quality, clarity and impact of operational reporting. 3. AI-Enabled Content Creation & Creative Production Leverage generative AI and creative technology to accelerate the production of high-quality communications and engagement assets. Create or coordinate the production of visual content, including executive decks, infographics, short-form videos, animation concepts, digital banners, staff engagement visuals and channel communication materials. Explore and apply state-of-the-art AI tools for content generation, video creation, image generation, presentation enhancement, data storytelling and communications automation. Maintain a strong understanding of emerging AI capabilities and recommend practical use cases to improve communication

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/assistant-manager-customer-operations-strategy-communications-channel-engagement-at-prudential-plc-10c530

Source: https://jobsbylevel.com/jobs/assistant-manager-customer-operations-strategy-communications-channel-engagement-at-prudential-plc-10c530

## Cite this page

Level. https://jobsbylevel.com/jobs/assistant-manager-customer-operations-strategy-communications-channel-engagement-at-prudential-plc-10c530.

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