# Assistant Manager - Digital and CX - Dubai Holding Entertainment at Dubai Holding Group

Dubai Holding Group is hiring an Assistant Manager - Digital and CX - Dubai Holding Entertainment. Level rates it Little AI ●○○○; you can [apply on Dubai Holding Group](https://jobsbylevel.com/go/5909330e-f3c4-4d3c-8a4c-cc426a10bbf7?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. United Arab Emirates.

## Details

- Company: [Dubai Holding Group](https://jobsbylevel.com/companies/dubai-holding-group)
- AI level: AI Level 1 (score 0 out of 100)
- Location: United Arab Emirates
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/5909330e-f3c4-4d3c-8a4c-cc426a10bbf7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=assistant-manager-digital-and-cx-dubai-holding-entertainment-at-dubai-holding-group-8db948

## Prepare for this job

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## Description

About Dubai Holding Entertainment Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit - reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. About the Role Here’s your chance to step into the role of Assistant Manager – Digital & CX at Dubai Holding Entertainment.In this role, you will help shape and optimise customer experiences across our digital platforms and wider customer journey. Using customer insights, data analysis and experience design principles, you will identify opportunities to improve satisfaction, loyalty, engagement and conversion while supporting the delivery of a consistent and customer-focused experience across the business. In this position, you’ll take on key responsibilities that include: Mapping and optimising end-to-end customer journeys across digital and physical touchpoints, identifying pain points and opportunities for improvement. Managing and enhancing Voice of the Customer and Net Promoter Score programmes, including surveys, interviews and digital feedback channels. Translating customer feedback and performance data into clear, actionable recommendations for business teams. Creating customer experience dashboards and executive-level reports that demonstrate progress, trends and business impact. Leading cross-functional customer experience projects that deliver measurable improvements in customer satisfaction, loyalty and conversion. Facilitating design-thinking workshops with stakeholders to develop innovative and customer-centred solutions. Supporting the development and implementation of customer experience standards, key performance indicators and best practices. Managing the roadmap, continuous improvement, support and adoption of customer experience platforms, including Voice of the Customer, chatbots, social listening and gamification solutions. Partnering with Marketing, Sales, Digital Innovation, Guest Experience, Operations, Management and technology teams to align customer experience initiatives with wider business objectives. Working with data and analytics teams to measure the commercial and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/assistant-manager-digital-and-cx-dubai-holding-entertainment-at-dubai-holding-group-8db948

Source: https://jobsbylevel.com/jobs/assistant-manager-digital-and-cx-dubai-holding-entertainment-at-dubai-holding-group-8db948

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