# Assistant Manager-Training.RBG-Service and Governance at Mashreq

Mashreq is hiring an Assistant Manager-Training.RBG-Service and Governance in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Mashreq](https://jobsbylevel.com/go/fb34445a-5661-4d79-b163-7d75f7d31220?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Bengaluru, Karnataka, India.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Bengaluru, Karnataka, India
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/fb34445a-5661-4d79-b163-7d75f7d31220?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=assistant-manager-training-rbg-service-and-governance-at-mashreq-1b76ad

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/assistant-manager-training-rbg-service-and-governance-at-mashreq-1b76ad

## Description

Mashreq Bank JOB DESCRIPTION 1 Job Title: Assistant Manager - Training Department : CXCG - RBG-Service and Governance Direct Supervisor: Quality and Training Manager Job Number 2 Job Purpose To lead and optimize the organization's training and knowledge management function by ensuring workforce capability, learning effectiveness, and continuous improvement through strategic oversight, stakeholder partnership, and team management. 3 Dimensions Operating Expense Budget Number of Staff Capital Exp. Budget Others (KPI) Revenues: 4 Key Result Areas What To What / Whom With What Outcome Lead and manage the Training & Knowledge Management team to ensure effective delivery of learning initiatives and achievement of departmental objectives Develop and oversee training strategies, onboarding programs, and learning frameworks to build workforce capability and support business performance goals Monitor and enhance training effectiveness, trainer performance, and learning outcomes to ensure high-quality learning delivery and continuous improvement Conduct and coordinate Training Needs Analysis (TNA) with business stakeholders to identify capability gaps and develop targeted learning solutions Establish and govern knowledge management standards, repositories, and content lifecycle processes to ensure accurate, accessible, and up-to-date knowledge across all functions Develop and maintain training dashboards, reports, and learning analytics to provide management with insights for informed decision-making and performance tracking Drive automation and digitalization training and knowledge management processes to improve efficiency, scalability, and learner experience Collaborate with business units, operations teams, and key stakeholders to align learning initiatives with business requirements and strategic priorities Oversee and approve training materials, SOPs, assessments, and certification programs to ensure compliance, consistency, and quality standards are maintained Lead continuous improvement initiatives across training and knowledge management functions to enhance employee competence, operational readiness, and customer experience outcomes 5 Operating Environment, Framework and Boundaries, Working Relationships The role operates within the Customer Experience & Conduct Group (CXCG) and is responsible for leading the Training and Knowledge Management function. The job holder works within established regulatory requirements, organizational policies, operational procedures, service standards, and governance frameworks. The role exercises judgment in identifying learning needs, prioritizing training initiatives, managing team performance, and driving continuous improvement, while ensuring alignment with business objectives and compliance requirements. Working Relationships Stakeholder Nature of Relationship Business Unit Leaders & Operations Managers Conduct Training Needs Analysis (TNA), identify skill gaps, prioritize learning interventions, and evaluate training effectiveness. Training Team Provide leadership, coaching, performance management, work allocation, and professional development. Quality Collaborate on quality improvement initiatives, and knowledge governance. Product Obtain updates on new products, systems, policies, and procedures to ensure training content accuracy and relevance. Technology & Digital Support training automation, learning platforms, knowledge management systems, and digital learning solutions. Employees / Lear Provide guidance, support, coaching, and learning solutions to enhance performance and knowledge proficiency. External Manage learning solutions, training content development, and vendor-supported capability building initiatives. 6 Problem Solving The role requires independent judgment to solve complex learning, performance, and knowledge management challenges, while influencing stakeholders, leading a specialist team, and ensuring organizational capability remains aligned with evolving business and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/assistant-manager-training-rbg-service-and-governance-at-mashreq-1b76ad

Source: https://jobsbylevel.com/jobs/assistant-manager-training-rbg-service-and-governance-at-mashreq-1b76ad

## Cite this page

Level. https://jobsbylevel.com/jobs/assistant-manager-training-rbg-service-and-governance-at-mashreq-1b76ad.

Get job alerts: https://jobsbylevel.com/newsletter