# Associate Director - Client Success at ClearBank

ClearBank is hiring an Associate Director - Client Success for a remote role open to applicants in United Kingdom. Level rates it Little AI ●○○○; you can [apply on ClearBank](https://jobsbylevel.com/go/1e4a9e1a-327f-4a7b-873e-ed89de074e41?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (London Office - 2/3 days a week).

## Details

- Company: [ClearBank](https://jobsbylevel.com/companies/clearbank)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (London Office - 2/3 days a week)
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/1e4a9e1a-327f-4a7b-873e-ed89de074e41?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=associate-director-client-success-at-clearbank-97335b

## Prepare for this job

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## Description

About us ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure. But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information. About you As an Associate Director in the Client Success team, play a crucial role in maintaining and growing a portfolio of some of our largest and most strategic clients. Reporting to Senior Director – Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's key Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth. And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be: Managing and maintaining a portfolio of strategic Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services. Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals. Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota. Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams. Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed. Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support. Managing a regular cadence of communication and conduct business reviews with clients What we are looking for Significant previous experience in commercial/sales focused relationship management roles. Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to large, enterprise-grade existing clients. Knowledge of the banking industry and financial products is required. Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives. Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success. Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals. Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively. Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points. Ability to analyse multiple problems, develop and drive solutions. Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist. Passion for technology and being part of a fast-growing company. Good organisational skills and high attention to detail. Proactive and resourceful, able to take ownership and drive results. A little bit more about us! ClearBank is Where You Can belong: At

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