# Associate Director, Customer Experience, Immunology at Johnson & Johnson

Johnson & Johnson is hiring an Associate Director, Customer Experience, Immunology. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/1acd3fbe-e9f8-4f4c-b4d4-ea6695f05285?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Horsham, Pennsylvania, United States of America.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Horsham, Pennsylvania, United States of America
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/1acd3fbe-e9f8-4f4c-b4d4-ea6695f05285?utm_medium=ai-agent

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America Job Description: Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director of Customer Experience , Immunology Portfolio to be in Horsham, PA. About Immunology Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Purpose: Johnson and Johnson Innovative Medicine is committed to raising the bar on Customer Experience (Cx), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – to create more personalized, seamless and supportive patient experiences during their treatment journey. The Associate Director of Customer Experience in Immunology Portfolio plays a key role in developing strategies across Immunology brands for fulfillment, onboarding, and adherence, all aimed at shaping and enhancing the overall experience for patients and customers initiating treatment. You will be a member of the Immunology Cx team, working closely with the patient solutions teams – including patient access and affordability solutions, pharmacy solutions, patient service center, patient and caregiver solutions, and supplier management and operational excellence – to deliver, measure and optimize the patient journey. You will work across the Immunology brand marketing, access, and field teams to deliver a customer experience that delights the patient and supports business strategy and objectives. The Associate Director, Customer Experience—Immunology Portfolio serves our patients, as an advocate for their needs. Key Responsibilities include: Cx Strategy: Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research, data, market dynamics, and competitive assessments to inform strategic choices for current IMM brands, future IMM pipeline product, and IMM Legacy Brands Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions Program Design: Inform and approve requirements for Cx solutions, with a focus on seamless and coordinated support across solution types Communications Planning: Lead communications planning and development (targeting, messaging, creative, channels) and training in support of Cx programs – including influence through brand patient and professional marketing teams Business Planning: Support Cx business planning efforts for Immunology– ensuring an

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-director-customer-experience-immunology-at-johnson-johnson-d5e356

Source: https://jobsbylevel.com/jobs/associate-director-customer-experience-immunology-at-johnson-johnson-d5e356

## Cite this page

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