# Associate Director - CX Manager BCB public website at Lloyds Banking Group

Lloyds Banking Group is hiring an Associate Director - CX Manager BCB public website in Bristol, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Lloyds Banking Group](https://jobsbylevel.com/go/e0f8cc69-ae02-4180-ac18-ffeb107fd3a5?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Bristol.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Bristol
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/e0f8cc69-ae02-4180-ac18-ffeb107fd3a5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=associate-director-cx-manager-bcb-public-website-at-lloyds-banking-group-a2d705

## Description

End Date Thursday 19 November 2026 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Associate Director - CX Manager BCB public website SALARY: Discussed at interview stage LOCATION(S): Bristol HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Harbourside office. About this opportunity We’re looking for a dedicated and driven CX Manager to join our dynamic Digital Content & Experience team within the Business & Commercial division of Lloyds Banking Group. In this role you’ll define, shape, optimise and deliver an outstanding digital experience that brings the brand to life and achieves business objectives. You’ll be responsible for a product or service portfolio and the quality of its digital presence. You’ll immerse yourself in understanding our proposition and the competitor landscape so that you're able to bring valuable opinion and recommendations to conversations. Working with visual designers, copy writers and content strategists, you'll lead conversations with partners skilfully using your expertise to craft solutions that have the customer at the heart of your thinking. What You’ll be doing: Digital CX Strategy and planning: Ownership of your quarterly plans, ensuring alignment with goals and objectives. You'll be the guardian of brand, design, and copy standards and have the credibility and experience to confidently lead conversations with your collaborators but know when to lean-in to specialist Experience Design capability. Prioritisation & Partner Management: You'll lead BAU demand and prioritisation for your portfolio, ensuring changes are purposeful and that the engagement model with collaborators is effective, calling out and managing issues as needed. People Management: Be responsible for the development, care, and wellbeing of your team. Ensure manageable workloads and conduct regular check-ins and reviews. Performance & Productivity Optimisation: Use data and insights to drive engagement and conversion. Plan and facilitate A/B testing and identify improvements. Discovery & SEO: Understand and optimise target SEO keywords. Conduct performance reviews and ensure optimised onsite discovery through navigation and site search. Quality Delivery & Compliance: Ensure briefs meet standards, maintain accessibility, and implement regulatory requirements. Regularly review processes and acquire vital approvals. Why join us? We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. What you'll need: Experience of developing and implementing digital customer experience strategies that align with business objectives and uphold brand standards. Confidence, with excellent communication and storytelling skills. Established collaborative techniques, and the ability to drawn key information from relevant parties to best effective. Proven ability to thrive in a fast-paced environment, calmly handling demand and prioritisation while ensuring effective collaborator engagement and timely project delivery. Experience in leading and developing teams, setting clear goals, and conducting regular performance reviews. Proficiency in using data and insights (e.g Adobe analytics, SEM rush) to advise decisions and drive performance improvements. Strong understanding of SEO principles, keyword optimisation, and conducting performance reviews using tools like SEMrush. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-director-cx-manager-bcb-public-website-at-lloyds-banking-group-a2d705

Source: https://jobsbylevel.com/jobs/associate-director-cx-manager-bcb-public-website-at-lloyds-banking-group-a2d705

## Cite this page

Level. https://jobsbylevel.com/jobs/associate-director-cx-manager-bcb-public-website-at-lloyds-banking-group-a2d705.

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