# Associate Director, Operations Strategy at Airwallex

Airwallex is hiring an Associate Director, Operations Strategy for a remote role open to applicants in United States. It pays $180k-$220k a year and Level rates it Little AI ●○○○; you can [apply on Airwallex](https://jobsbylevel.com/go/40a9441b-22b7-458f-aa4d-bc133dd89ffa?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Remote (US - San Francisco).

## Details

- Company: [Airwallex](https://jobsbylevel.com/companies/airwallex)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Remote (US - San Francisco)
- Salary: $180k-$220k
- Posted: August 20, 2026
- Apply: https://jobsbylevel.com/go/40a9441b-22b7-458f-aa4d-bc133dd89ffa?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=associate-director-operations-strategy-at-airwallex-8bb0a3

## Description

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact Airwallex’s US Operations organization has expanded across Operations Strategy, Client Enablement, Onboarding Operations, Customer Support, and Financial Partnerships Operations. You’ll provide senior strategic and people leadership to scale the Americas operational backbone across financial operations, enterprise customer readiness, client enablement, and process improvement. Own financial operations workstreams across payment and deposit investigations, settlement exceptions, banking-partner escalations, recalls, wallet adjustments, and transaction exception handling across Americas platforms. Drive client enablement by partnering with Commercial teams to configure customer accounts, enable products and capabilities, manage non-standard pricing, and resolve operational onboarding issues that block revenue activation. Build repeatable enterprise-readiness processes that coordinate go-live checklists, operational readiness reviews, support models, payment configuration, billing, pricing, and post-sale handoffs. Improve operational performance by redesigning SOPs, increasing straight-through processing, strengthening incident and escalation frameworks, managing partner migrations, and building operational controls. Align Product, Engineering, Financial Partnerships, Commercial, Customer Support, Solution Engineering, and Onboarding Operations around shared outcomes, including issues that require influence without direct authority. Lead, coach, and develop an operations team by setting clear objectives, running performance calibrations, and building a culture of accountability and continuous improvement. You’ll work from our San Francisco office What we're looking for Essentials Eight or more years of experience in operations, strategy, or program management within a fast-growing technology, fintech, or payments company, or at a top-tier strategy or management consulting firm. At least two years of people management experience, with a demonstrated ability to build, lead, and develop high-performing teams. Exceptional stakeholder management and influencing skills, with the ability to align Engineering, Product, Commercial, Partnerships, and other cross-functional teams around shared outcomes. Strong analytical and problem-solving skills, with a data-driven approach to identifying root causes, measuring operational performance, and prioritizing improvements. Excellent written and verbal communication and presentation skills, including the ability to synthesize complex operational issues and communicate them clearly to technical and executive audiences. A self-directed approach to identifying and prioritizing opportunities, creating clarity in ambiguous environments, and delivering results independently. Preferred Experience in payments, financial services, or financial infrastructure, with familiarity navigating payment rails, settlement flows, banking-partner relationships, and regulatory requirements. A track record of building scalable operational

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-director-operations-strategy-at-airwallex-8bb0a3

Source: https://jobsbylevel.com/jobs/associate-director-operations-strategy-at-airwallex-8bb0a3

## Cite this page

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