# Associate Field Manager -  Call Center (Fixed Term Contract) at GiveDirectly

GiveDirectly is hiring an Associate Field Manager -  Call Center (Fixed Term Contract). Level rates it Little AI ●○○○; you can [apply on GiveDirectly](https://jobsbylevel.com/go/0d516c44-7af4-487e-848e-1fd923b97de3?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Kitui.

## Details

- Company: [GiveDirectly](https://jobsbylevel.com/companies/givedirectly)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Kitui
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/0d516c44-7af4-487e-848e-1fd923b97de3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=associate-field-manager-call-center-fixed-term-contract-at-givedirectly-fc1e0b

## Description

About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. As Team Lead for the Kitui LLS Project, you will lead the call center team that carries out outbound follow-up with recipients, by phone and through in-person field visits across Kitui County. You will own the team’s performance against its KPIs, keep call and field-visit quality high, and make sure every recipient is heard, respected, and supported. You will coach and support agents, handle escalated and sensitive cases, decide when a case needs an in-person visit, and keep the team’s reporting accurate and current. You will work closely with the Call Center Manager and field colleagues, and you are expected to model GiveDirectly’s values and uphold its data integrity and ethical standards The role is Based in Kitui, with regular field visits across Kitui County to support in-person monitoring, coaching, and follow-up. Responsibilities: (A) Performance Management Conduct weekly 1:1 check-ins with all assigned agents, reviewing performance against team KPIs and, where relevant, in-person follow-up outcomes. Lead weekly team huddles covering performance trends,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-field-manager-call-center-fixed-term-contract-at-givedirectly-fc1e0b

Source: https://jobsbylevel.com/jobs/associate-field-manager-call-center-fixed-term-contract-at-givedirectly-fc1e0b

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Level. https://jobsbylevel.com/jobs/associate-field-manager-call-center-fixed-term-contract-at-givedirectly-fc1e0b.

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