# Associate Fraud & Claims Operations Representative at Wells Fargo

Wells Fargo is hiring an Associate Fraud & Claims Operations Representative. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fc64b28b-a484-4860-8d22-950b7343e7a6?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Taguig City, Philippines.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Taguig City, Philippines
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/fc64b28b-a484-4860-8d22-950b7343e7a6?utm_medium=ai-agent

## Description

About this role: At Wells Fargo, an Associate Fraud & Claims Operations Representative is a front-line role in a high-volume call center, supporting customers through potential fraud situations. You will investigate account activity, resolve issues accurately, and provide timely updates to customers. You will apply authentication practices to prevent fraud, navigate complex situations, and deliver a seamless, trusted customer experience. In this role, you will: Review routine fraud alerts, transactions, claims, and referrals using established procedures to reach accurate case outcomes in a call center environment Gather, verify, and assess customer information to accurately initiate and support fraud and claims processing Manage multiple cases in a high-volume call center environment while meeting quality and service expectations Perform operational and customer support tasks related to fraud prevention, dispute resolution, and account servicing via voice and non-voice functions Research basic account activity and transaction details to support case review Ensure timely, accurate, and complete case handling while partnering with team members for support as needed Ask targeted questions and review account activity to understand customer situations and identify potential fraud concerns Communicate with customers and internal partners to obtain or provide routine information Required Qualifications: 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education PHL only: 6+ months of customer service experience in business process outsourcing (BPO) industry Required Qualifications for Europe, Middle East & Africa only: Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: Experience gathering, reviewing, documenting, and analyzing customer and account information to support fraud investigations, claims processing, and risk assessment activities Demonstrated analytical thinking, critical thinking, and problem-solving skills to identify fraud indicators, evaluate information, and determine appropriate next steps within established guidelines Ability to actively listen, understand customers, and communicate effectively, including experience asking targeted questions, de-escalating concerns, and accurately documenting customer interactions in a call center environment Experience investigating and resolving customer issues while applying sound judgment, compliance requirements, and risk mitigation practices Proven skills managing high-volume workloads, adapting to changing priorities, and consistently meeting quality, accuracy, and service expectations Experience using multiple systems, tools, and technology platforms to support customer service operations and drive efficient case management Strong collaboration skills and experience partnering across teams and stakeholders to achieve shared goals and deliver positive customer outcomes Job Expectations: U.S. only: This role is not eligible for Visa sponsorship Posting End Date: 10 Jan 2027 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance),

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-87ea26

Source: https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-87ea26

## Cite this page

Level. https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-87ea26.

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