# Associate Fraud & Claims Operations Representative at Wells Fargo

Wells Fargo is hiring an Associate Fraud & Claims Operations Representative in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/db628ee9-ad95-4dc9-afeb-0bbbe61f4539).

AI Level 1, AI centrality 0 out of 100. Hyderabad, India.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Hyderabad, India
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/db628ee9-ad95-4dc9-afeb-0bbbe61f4539

## Description

About this role: At Wells Fargo, an Associate Fraud & Claims Operations Representative is a front-line role in a high-volume call center, supporting customers through potential fraud situations. You will investigate account activity, resolve issues accurately, and provide timely updates to customers. You will apply authentication practices to prevent fraud, navigate complex situations, and deliver a seamless, trusted customer experience. In this role, you will: Review routine fraud alerts, transactions, claims, and referrals using established procedures to reach accurate case outcomes in a call center environment Gather, verify, and assess customer information to accurately initiate and support fraud and claims processing Manage multiple cases in a high-volume call center environment while meeting quality and service expectations Perform operational and customer support tasks related to fraud prevention, dispute resolution, and account servicing via voice and non-voice functions Research basic account activity and transaction details to support case review Ensure timely, accurate, and complete case handling while partnering with team members for support as needed Ask targeted questions and review account activity to understand customer situations and identify potential fraud concerns Communicate with customers and internal partners to obtain or provide routine information Required Qualifications: 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education PHL only: 6+ months of customer service experience in business process outsourcing (BPO) industry Bachelor’s degree in Accounting, Commerce, Finance, or a related field. Experience preparing and reviewing reconciliation statements, with a strong focus on accuracy and attention to detail. Working knowledge of banking operations processes and financial transactions. Strong communication and interpersonal skills, with the ability to collaborate effectively and confidently with a variety of stakeholders. Desired Qualifications: Experience gathering, reviewing, documenting, and analyzing customer and account information to support fraud investigations, claims processing, and risk assessment activities Demonstrated analytical thinking, critical thinking, and problem-solving skills to identify fraud indicators, evaluate information, and determine appropriate next steps within established guidelines Ability to actively listen, understand customers, and communicate effectively, including experience asking targeted questions, de-escalating concerns, and accurately documenting customer interactions in a call center environment Experience investigating and resolving customer issues while applying sound judgment, compliance requirements, and risk mitigation practices Proven skills managing high-volume workloads, adapting to changing priorities, and consistently meeting quality, accuracy, and service expectations Experience using multiple systems, tools, and technology platforms to support customer service operations and drive efficient case management Strong collaboration skills and experience partnering across teams and stakeholders to achieve shared goals and deliver positive customer outcomes Job Expectations: Ability to work a flexible schedule and support business needs across shifts. Willingness to work evening and overnight shifts between 5:30 PM and 2:30 AM IST as required. Ability to work in a hybrid work environment and comply with Wells Fargo's attendance and workplace policies. Posting End Date: 14 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-f281be

Source: https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-f281be

## Cite this page

Level. https://jobsbylevel.com/jobs/associate-fraud-claims-operations-representative-at-wells-fargo-f281be.

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