# Associate Repair Operations Manager at Dyson

Dyson is hiring an Associate Repair Operations Manager. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/90bc8f71-8903-4256-b2ba-84bb5b7638ca?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Japan - Yokohama Service Center.

## Details

- Company: [Dyson](https://jobsbylevel.com/companies/dyson)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Japan - Yokohama Service Center
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/90bc8f71-8903-4256-b2ba-84bb5b7638ca?utm_medium=ai-agent

## Description

About Us Dyson is a global technology company committed to solving the problems others ignore. Through relentless improvement, pioneering engineering and scientific innovation, we create products that perform better. Our Customer Success & Service Delivery team plays a critical role in protecting the Dyson brand beyond the point of sale. We are responsible for delivering exceptional after-sales experiences that drive customer satisfaction, loyalty and advocacy. As our business continues to grow, we are looking for an Associate Repair Operations Manager who will lead repair operations, drive operational excellence, and continuously improve repair service performance while ensuring high-quality after-sales support. About the Role Associate Repair Operations Manager is responsible for leading the day-to-day repair operations in Japan and ensuring repair services are delivered efficiently, consistently, and in line with Dyson standards. This role works closely with repair service providers, logistics partners, quality teams, supply chain teams, customer service teams, and Global Service functions to drive operational excellence, repair quality, and service performance. The position is accountable for repair operational performance, technical support governance, service readiness for new product introductions, repair knowledge management, and technical capability development across the repair network. The Associate Repair Operations Manager serves as a key liaison between Global Service teams and local repair partners, ensuring repair processes, technical information, and operational requirements are effectively deployed and executed across the repair network. This role requires strong operational leadership, technical understanding, analytical thinking, stakeholder management skills, and a passion for continuous improvement. Key Responsibilities Repair Operations Management Lead daily repair operations across all product categories. Manage repair service providers to ensure performance meets agreed service levels and operational targets. Monitor repair capacity, productivity, utilization, and repair quality. Support business continuity planning and operational risk mitigation activities. Resolve day-to-day operational challenges and implement timely corrective actions. Provide operational and technical support to third-party repair service providers. Ensure Dyson repair standards, operational processes, and service requirements are consistently followed across the repair network. KPI and Performance Management Own and manage key repair operational KPIs including: Turnaround Time (TAT) Net Promoter Score (NPS) First Time Fix Rate (FTFR) Repair Completion Rate Repair Quality Metrics undefined Additional responsibilities include: Analyze KPI performance and identify root causes of operational gaps. Develop and implement corrective action plans. Drive continuous KPI improvement through structured performance management. Conduct regular operational performance reviews with service providers. undefined Continuous Improvement Lead operational excellence and continuous improvement initiatives. Identify workflow, process, and system improvement opportunities. Drive productivity and quality improvement projects. Support automation and process standardization initiatives where appropriate. Apply data-driven problem-solving methodologies to improve repair performance. Investigate operational issues and implement sustainable solutions. undefined Technical Support & Knowledge Management Provide technical operational support to third-party repair vendors. Act as the primary operational liaison between Global Service teams and local repair partners. Obtain and deploy technical information, troubleshooting guidance, repair procedures, and service requirements for new and existing products. Establish, maintain, and continuously improve repair knowledge bases and technical documentation. Ensure repair manuals, technical bulletins, and service

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/associate-repair-operations-manager-at-dyson-1001cd

Source: https://jobsbylevel.com/jobs/associate-repair-operations-manager-at-dyson-1001cd

## Cite this page

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