# Associate Support Engineer at Wolters Kluwer

Wolters Kluwer is hiring an Associate Support Engineer in Chennai, India. Level rates it Uses AI ●●○○; you can [apply on Wolters Kluwer](https://jobsbylevel.com/go/b2ee3cc5-2aa6-4f35-b310-a56fa62ff79a?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. IND - Chennai, Neville Towers.

## Details

- Company: [Wolters Kluwer](https://jobsbylevel.com/companies/wolters-kluwer)
- AI level: AI Level 2 (score 45 out of 100)
- Location: IND - Chennai, Neville Towers
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/b2ee3cc5-2aa6-4f35-b310-a56fa62ff79a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=associate-support-engineer-at-wolters-kluwer-0b3d7f

## Prepare for this job

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## Description

Job Title: Associate IT Support Engineer Experience required: Up to 2 years of relevant experience Work schedule: 24×7 rotational shifts with monthly shift rotation Role Overview We are looking for an Associate IT Support Engineer to join our 24×7 monitoring and production-support team. The role involves monitoring applications, infrastructure, cloud resources, and containerized services; investigating alerts using metrics, logs, and traces; and supporting incident response to maintain service availability and performance. The ideal candidate will demonstrate practical troubleshooting skills, apply knowledge gained through product and application knowledge-transfer (KT) sessions, and communicate technical findings clearly. The role also requires familiarity with AI-assisted troubleshooting and a willingness to use approved AI tools to improve investigation, documentation, and operational efficiency. Key Responsibilities Continuously monitor applications, infrastructure, cloud resources, and services using available observability tools and existing dashboards. Review alerts, events, logs, metrics, and traces using OpenSearch, Grafana, and applicable APM and infrastructure-monitoring platforms. Identify application errors, service unavailability, performance degradation, infrastructure failures, and unusual system behaviour. Perform initial investigation and troubleshooting using monitoring data, logs, dashboards, and standard operating procedures. Monitor Kubernetes clusters, nodes, pods, containers, deployments, and services. Use basic SQL queries to retrieve and validate data during application or database-related incident investigations. Acknowledge, prioritize, and respond to alerts according to severity, business impact, and established response procedures. Create and update ServiceNow incident tickets with accurate technical details, observations, troubleshooting actions, and supporting evidence. Escalate unresolved or critical incidents to the appropriate support teams and coordinate follow-up activities. Maintain clear shift handovers covering active incidents, outstanding alerts, actions taken, and pending follow-ups. Apply AI tools to explore problems and develop simple scripts, utilities, documentation, or proofs of concept that improve monitoring and support activities, in accordance with company policies. Required Skills and Experience Skill Area Required Tools and Knowledge Relevant experience Up to 2 years in observability, monitoring, application support, infrastructure operations, or a related production-support role Monitoring and visualization Hands-on experience with Grafana and monitoring dashboards Log monitoring and analysis Hands-on experience with OpenSearch for searching and analysing logs Application performance monitoring Knowledge with one or more of Dynatrace, New Relic, Datadog, or Azure Application Insights Infrastructure and network monitoring Knowledge with SolarWinds or similar infrastructure-monitoring tools Cloud platforms Basic knowledge of AWS and Microsoft Azure services and their monitoring capabilities Container platforms Basic knowledge of Kubernetes and experience monitoring containerized applications, including pods, nodes, deployments, and services Database knowledge Basic SQL skills for retrieving and validating data Operating systems Basic Linux knowledge and familiarity with commonly used troubleshooting commands Technical fundamentals Understanding of networking, HTTP/HTTPS, APIs, databases, and distributed applications Service-management tools ServiceNow for incident management Soft skills Strong analytical, troubleshooting, communication, and documentation skills AI Knowledge Demonstrate a basic understanding of AI and generative AI, including their capabilities, limitations, and practical applications. Shift Schedule and Allowance This role is part of a 24×7 operations team and requires working rotational shifts, including night shifts, weekends, and public holidays as

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Source: https://jobsbylevel.com/jobs/associate-support-engineer-at-wolters-kluwer-0b3d7f

## Cite this page

Level. https://jobsbylevel.com/jobs/associate-support-engineer-at-wolters-kluwer-0b3d7f.

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