# ATR - CUSTOMER SUPPORT DIRECTOR at Airbus

Airbus is hiring an ATR - CUSTOMER SUPPORT DIRECTOR in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/5d95836e-5265-45cc-89e4-050969ba06e4?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Singapore Area.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Singapore Area
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/5d95836e-5265-45cc-89e4-050969ba06e4?utm_medium=ai-agent

## Description

Job Description: ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world’s largest cities, to our planet’s most remote regions , our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. If you strive for excellence, are driven by ambition , trust and respect as we are, then get your career off to a flighting start with ATR! Our leadership profile: People Centric – Entrepreneurial – Inspiring - Exemplary – Innovative - Humble At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages! MISSION Strengthening the relationship with AES, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within AES. As Customer Support Director, your mission will include: · Developing and maintaining relationships with a portfolio of Airlines. · Strengthening the relationship with ATR Operators and ensuring customer success. · In charge of coordinating the support activities across any areas of ATR for your list of assigned customers · Ensuring the cross-functional management of major subjects. · Promoting the products and services developed by the ATR Customer Service Directorate. ACTIVITIES Ensure regular contact with the Customers assigned to him/her on major support matters Visit the assigned Customers on a regular basis and to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers. Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs Monitor Customer satisfaction and ensure proper communication is made on the matter Other duties as assigned. PROFILE University degree or equivalent either in engineering or business management At least 6 years of professional experience in the following fields: Airline organization or in a position of customer support role Aircraft manufacturer customer services organization Customer-orientated and able to anticipate customer requirements Able to communicate well and build relationships with customers Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution Good knowledge of airline operations Technical knowledge of aircraft systems and structures is a plus Commercial experience is a plus Frequent travelling is required Ability to work under stress conditions and ability to travel under short notice Languages: Fluent English. Additional fluent languages would be a plus IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, Outlook Some experience using Microsoft Co-Pilot (Or other AI Tools) would be a plus Our Recruitment Process · HRBP will contact you · Innovative and digital assessment · To get to know you better: interview with VP Customer Support & Services and our HRBP What we offer Highly competitive compensation package (success sharing, employee savings plan…) Work-life balance (remote working, 4th week of paid leave…) Well-being / health (supplementary health & welfare coverage…) Career paths enabling employees to develop their skills and build a professional project Wide choice of development programs for soft and hard

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/atr-customer-support-director-at-airbus-ed7095

Source: https://jobsbylevel.com/jobs/atr-customer-support-director-at-airbus-ed7095

## Cite this page

Level. https://jobsbylevel.com/jobs/atr-customer-support-director-at-airbus-ed7095.

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