# Auto Finance Dealer EDS Sr Unit Manager - Hybrid at Capital One

Capital One is hiring an Auto Finance Dealer EDS Sr Unit Manager - Hybrid. Level rates it Little AI ●○○○; you can [apply on Capital One](https://jobsbylevel.com/go/be2e11dc-7e9f-4451-993a-5c41942cac83?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Plano, TX.

## Details

- Company: [Capital One](https://jobsbylevel.com/companies/capital-one)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Plano, TX
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/be2e11dc-7e9f-4451-993a-5c41942cac83?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=auto-finance-dealer-eds-sr-unit-manager-hybrid-at-capital-one-eb28cc

## Description

Auto Finance Dealer EDS Sr Unit Manager - Hybrid As a Sr. Unit Manager at Capital One, you will lead a dynamic front line team in Revenue Operations who are the face of Capital One for our dealers. Expertise in automotive SaaS and the broader software-as-a-service landscape is a valuable part of our business, helping support our digital platform goals. This Sr. Unit Manager will manage, develop, and motivate an internal team of 10 - 15 associates and strive to exceed standards of customer service and experience. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. General Responsibilities: Accountable for achieving business goals for a team of up to 10-15 associates within the department Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team (Logistics, quality, innovation, morale) Motivate and develop associates and help them achieve their career aspirations Maintain high levels of team and individual morale through change and development Execute flawless management of projects assigned Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. Develop methods to discover and implement process improvements Define and measure performance metrics and clearly communicate to team associates Review escalations daily to solve complex issues and address items with delays Communicate and collaborate with internal and external partners including area sales managers, dealer success managers, dealer inventory team, dealership website providers, and dealership personnel Review of reporting on team and individual levels to measure and impact performance Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 3 years of call center operations management experience At least 2 years of people leadership experience At least 1 year of experience using Microsoft Office or Google Suite At least 2 years of auto finance experience Preferred Qualifications: At least 5 years experience in people management At least 2 years experience in process or project management At least 4 years of auto finance experience Bachelor's Degree or military experience PMP, Lean, Agile or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $98,900 - $112,900 for Sr. Unit Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/auto-finance-dealer-eds-sr-unit-manager-hybrid-at-capital-one-eb28cc

Source: https://jobsbylevel.com/jobs/auto-finance-dealer-eds-sr-unit-manager-hybrid-at-capital-one-eb28cc

## Cite this page

Level. https://jobsbylevel.com/jobs/auto-finance-dealer-eds-sr-unit-manager-hybrid-at-capital-one-eb28cc.

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