# AV Multimedia Service Engineer at Swiss Re

Swiss Re is hiring an AV Multimedia Service Engineer in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Swiss Re](https://jobsbylevel.com/go/f0a286d1-6a31-409a-8c1b-a7d275a39512?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Mexico City.

## Details

- Company: [Swiss Re](https://jobsbylevel.com/companies/swiss-re)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Mexico City
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/f0a286d1-6a31-409a-8c1b-a7d275a39512?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=av-multimedia-service-engineer-at-swiss-re-6021a3

## Description

Are you an AV & Unified Communications professional who thrives in a fast-paced corporate environment, loves solving real problems for real people, and takes pride in making every meeting experience just work? If you're energized by hands-on user support, meeting room technology, and being the go-to expert your colleagues across an entire region can count on – this role is for you. About the Role As an AV Multimedia Service Engineer within Swiss Re's Digital Workplace (DWP) Field Services team, you will be the on-the-ground expert based in our Mexico City office – and the primary AV & Unified Communications (UC) point of contact for the entire Americas region. While your physical presence anchors our Mexico City office, your reach extends across the Americas, providing remote AV & UC support to colleagues wherever they are. You'll be troubleshooting in the moment, partnering with AV & UC engineers across the globe, and continuously raising the bar on our workplace technology experience at a regional scale. This is not a traditional helpdesk role. We're looking for someone with deep, hands-on AV & UC expertise who understands enterprise meeting room environments inside and out – and who genuinely enjoys being present, visible, and helpful both on the floor and across borders Key Responsibilities On-Site & Regional Remote AV & UC Support Be the first point of contact for AV & UC issues in the Mexico City office, providing fast, professional, and empathetic on-site support Serve as the primary remote AV & UC support resource across the Americas region – diagnosing and resolving issues for colleagues in offices throughout the region, and collaborating with fellow AV & UC engineers globally when room or system challenges arise Ensure the daily operational readiness of all meeting rooms and collaboration spaces through proactive health checks, testing, and early issue resolution before colleagues are impacted Meeting Room Technology & Systems Maintain, troubleshoot, and optimise integrated AV & UC systems across the office, including room displays, audio systems, cameras, and control panels Support the installation, upgrade, and decommissioning of meeting room technologies during office changes, relocations, or refreshes Coordinate with internal engineering teams and external partners to test and deploy new or updated AV & UC systems and collaboration tools Contribute to the continuous improvement of standard operating procedures and technical documentation User Engagement & Training Build trusted relationships with colleagues and stakeholders, proactively understanding their needs and advocating for a great meeting room experience Provide hands-on guidance and training to users and fellow Field Services colleagues on AV & UC room technologies, best practices, and self-help tips Champion a proactive, user-first service culture – going beyond ticket resolution to genuinely improve how people experience technology at work Asset & Compliance Management Take ownership of AV & UC hardware lifecycle management within your area of responsibility – from procurement coordination to end-of-life Ensure full compliance with Swiss Re's information security policies , standards, and procedures Oversee external service providers to ensure adherence to agreed objectives and internal regulations About the Team The AV Multimedia Operations team is part of the Field Services area within Swiss Re's Digital Workplace (DWP) division. Our mission is to deliver timely, professional, and efficient on-site support at every customer interaction – empowering colleagues to collaborate effectively from day one and minimizing any loss of productivity. We are a global, inclusive, and collaborative team that supports each other across time zones and geographies. We bring efficiency, empathy, and excellence to everything we do – and we take real pride in the experience we create for the people we support. About You You are a hands-on AV & UC professional with a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/av-multimedia-service-engineer-at-swiss-re-6021a3

Source: https://jobsbylevel.com/jobs/av-multimedia-service-engineer-at-swiss-re-6021a3

## Cite this page

Level. https://jobsbylevel.com/jobs/av-multimedia-service-engineer-at-swiss-re-6021a3.

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