# Banking Associate at Nationwide

Nationwide is hiring a Banking Associate. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/f051ed7d-a95f-4a48-be00-ba324ff397bb?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Remote (Newcastle Upon Tyne, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Remote (Newcastle Upon Tyne, United Kingdom)
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/f051ed7d-a95f-4a48-be00-ba324ff397bb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=banking-associate-at-nationwide-1ada5d

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/banking-associate-at-nationwide-1ada5d

## Description

Our Credit Cards team work in a fast-paced, exciting environment where no two days are the same. There’s a buzz in the department, and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital-first attitude and generally impressing them with our credit card support and expertise. Making our customers happy involves us building strong relationships, solving problems and having great conversations through our live chat, telephony, and social platforms. Our opening hours are from 8am - 6pm, Monday to Friday, and Saturday 9am - 3pm. Shifts fall within these opening times following assigned shift patterns, such as 8am - 3:30pm or 10:30am - 6pm. You would also be expected to work the occasional Saturday shift for which you would be given a day off during the week. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You’ll be speaking with our customers through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions. You’ll also be actioning changes and requests and providing expert support and information around our Credit Card products and accounts. Additionally, you’ll work towards, and achieve, excellent customer outcomes managing internal admin procedures whilst having a digital-first attitude so our customers can leave a conversation with the capacity to support themselves moving forward. You’ll be expected to go the extra mile for our vulnerable customers, providing extra support and showcasing interactions that you wouldn’t get anywhere else. About you You will have: Strong experience delivering exceptional customer service in either a digital or face-to-face environment, with a focus on creating a positive, lasting impression Telephony experience with the ability to effectively assist customers in a remote capacity Speed, accuracy, and the confidence to provide expert service An open mind to learn and adapt to processes within our area Basic technological expertise in handling multiple applications at once Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/banking-associate-at-nationwide-1ada5d

Source: https://jobsbylevel.com/jobs/banking-associate-at-nationwide-1ada5d

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