# Bilingual Consumer Care Advisor (Fixed-Term) at Coloplast

Coloplast is hiring a Bilingual Consumer Care Advisor (Fixed-Term). It pays $55k-$65k a year and Level rates it Little AI ●○○○; you can [apply on Coloplast](https://jobsbylevel.com/go/55ab3c0b-ede8-4bfd-bc69-c49745244102?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Oakville, ON.

## Details

- Company: [Coloplast](https://jobsbylevel.com/companies/coloplast)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Oakville, ON
- Salary: $55k-$65k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/55ab3c0b-ede8-4bfd-bc69-c49745244102?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=bilingual-consumer-care-advisor-fixed-term-at-coloplast-49fc07

## Description

div.content { background: #6c6f70 } div.joqReqDescription { background: #FFF repeat-y; !important; font family: arial; !important text-align: left; color: #000; width: 900px !important; margin: 0 auto !important; position: relative; -webkit-column-count: 1; -moz-column-count: 1; padding-top: 489px; padding-left: inherit; padding-bottom: 50px; } div.joqReqDescription strong{ font family: arial; font-size: 14px; color: #000; } div.joqReqDescription p{ font family: arial; padding-left:0px; width: 892px; } div.joqReqDescription div.image-box { width: 900px; text-align: center; display: block; top: 0px; left: 5px; position: absolute; height: 150px; } div.joqReqDescription div.header-box { background-color: #00b0ca; position: absolute; top: 389px; display: block; font-family: arial !important; font-size: 30px; color: rgb(255, 255, 255); font-weight: bold; width: 883px; left: 5px; height: 72px; padding-left: 17px; padding-top: 15px; } Coloplast has an exciting opportunity for someone to join our Canadian Consumer Care Advisor team for a 15-month fixed-term period. This position is responsible for generating sales of Coloplast products through consumer sampling, telephone follow-up and ShopColoplast. In addition, this position provides superior level medical customer service, troubleshooting, and coaching to end-users that promote and enables the group to follow the referral path and meet metrics of the Coloplast strategy. The Coloplast Consumer Care Advisor is primarily responsible for the retention/conversion of new end-users and generating sales of Coloplast products through consumer sampling and telephone follow-up, troubleshooting product issues to gain acceptance and promoting the purchase of Coloplast products through the distribution network. The Advisor is the main internal point of contact for clinicians and is responsible for establishing and maintaining the relationship while promoting Coloplast clinical preference. The work arrangement for this position is hybrid, with a minimum of two days in office. Major Areas of Accountability Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics. Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users Accurately and thoroughly document each new end-user conversion/retention profile in Coloplast systems according to standard department procedures. Responsible for data quality, including self audit of work Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner Utilize available resources to stay current with industry developments and competitor's products, services and business activities Complete monthly inbound and outbound call activity goals and conversion/retention and revenue targets Facilitate sales in a timely and effective manner. Transfer for purchase and retain Coloplast consumers. Coordinate purchase for consumers of our products Other duties as assigned Basic Qualifications College/University degree and/or a combination of at least 2 years customer service experience. Bilingual in French Ability to explain medical processes and procedures while giving clear, concise, step by step direction over the phone Utilize sales techniques to gain end-user acceptance during indirect sales process Ability to maintain and grow business in established territories through relationship development, mainly via telephone Hybrid position with a minimum of two (2) days in Oakville, ON office location Intermediate computer skills in Salesforce.com, MS Office, and Genesys Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, industry guidlines on Interactions with Healthcare Professionals, and company policies. Preferred

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/bilingual-consumer-care-advisor-fixed-term-at-coloplast-49fc07

Source: https://jobsbylevel.com/jobs/bilingual-consumer-care-advisor-fixed-term-at-coloplast-49fc07

## Cite this page

Level. https://jobsbylevel.com/jobs/bilingual-consumer-care-advisor-fixed-term-at-coloplast-49fc07.

Get job alerts: https://jobsbylevel.com/newsletter