# Bilingual Customer Service Agent at RBC

RBC is hiring a Bilingual Customer Service Agent. Level rates it Little AI ●○○○; you can [apply on RBC](https://jobsbylevel.com/go/044b3d38-d8e5-41b7-9719-214c1f97aacf?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. BURLINGTON, Ontario, Canada.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: BURLINGTON, Ontario, Canada
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/044b3d38-d8e5-41b7-9719-214c1f97aacf?utm_medium=ai-agent

## Description

Job Description Fluency in both English and French is required for this position. What is the opportunity? ​ As a Portfolio Administration Team, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate. What will you do? Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible Works to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolution Answers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met What do you need to succeed? Strong knowledge of Ambit, MS Office (Excel and Word), ECM, Express OS Strong knowledge of lease, financing and ancillary documentation Superior understanding of PPSA laws across the country Excellent negotiation skills Excellent written and verbal communications Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task Detail-oriented and able to understand the terms and conditions of the contracts Ability to work well within a team and independently Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 5575 NORTH SERVICE RD:BURLINGTON City: Burlington Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-20 Application Deadline: 2026-11-16 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/bilingual-customer-service-agent-at-rbc-15542e

Source: https://jobsbylevel.com/jobs/bilingual-customer-service-agent-at-rbc-15542e

## Cite this page

Level. https://jobsbylevel.com/jobs/bilingual-customer-service-agent-at-rbc-15542e.

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