# Branch Manager Madrid Acacias at ING

ING is hiring a Branch Manager Madrid Acacias. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/997e01a0-4250-474d-92c7-8a7f3f887e82?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Madrid (Acacias).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Madrid (Acacias)
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/997e01a0-4250-474d-92c7-8a7f3f887e82?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=branch-manager-madrid-acacias-at-ing-7449c1

## Description

At ING we are looking for Branch Manager Your role and work environment: We are looking for a talented and enthusiastic Branch Manager to join our Branches Team in Madrid - Acacias The responsibility of this team is to ensure the optimal operation of the branch in line with the bank and channel strategy, turning it into a key touchpoint in the relationship with our clients Your key responsibilities: As a Branch Manager, you will be responsible for the team’s performance, ensuring the optimal functioning of the office according to the bank’s strategy: Ensuring and supervising the achievement of the branch commercial objectives: KPIs, planning commercial actions and callbacks, and promoting valuable traffic to the branch. You will also be responsible for meeting Customer Experience goals and all regulatory requirements to help ensure the bank remains secure, setting and implementing action plans to achieve these goals in accordance with channel parameters. Manage and evaluate the development and performance of branch staff, aiming to maintain high standards of engagement and individual contribution across the team. Organize the optimal allocation of office resources (staff, equipment, etc.) to ensure proper customer service. Keep managers and other departments informed about relevant branch activities, acting as the voice of both, clients and teams within the bank. Likewise, inform the team about the bank’s and channel’s overall strategy to ensure a two-way flow of relevant information. Supervise the general condition of the branch (facilities, work equipment, etc.), compliance with procedures and applicable regulations, to ensure smooth operations and project a flawless image to customers. Additionally, we are looking for creative individuals who propose initiatives and ideas to improve not only their branch but also the channel. Are you in? What are we looking for? Bachelor’s degree in Business Administration, Economics, Law, or related fields Official certification in MIFID, LCI, and INSURANCE (legal requirement) Minimum of 2 years of customer service experience in the banking sector and 6 months providing financial advisory services (legal requirement) Experience in team management is a plus Skills in people management, sales techniques, banking operations, and financial products What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings. Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us! More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. Get to know Us We are a team of more than 1900 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies . And although we are based in Spain, we are lucky to work in an international bank with presence in more than 35 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/branch-manager-madrid-acacias-at-ing-7449c1

Source: https://jobsbylevel.com/jobs/branch-manager-madrid-acacias-at-ing-7449c1

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