# Brokerage Operations Associate Manager at Wells Fargo

Wells Fargo is hiring a Brokerage Operations Associate Manager. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/61aea68f-eeba-482d-b1ee-59ca1dd06f25?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TAGUIG CITY, 00.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TAGUIG CITY, 00
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/61aea68f-eeba-482d-b1ee-59ca1dd06f25?utm_medium=ai-agent

## Description

About this role: Wells Fargo is seeking a Customer Service Associate Manager to lead a team responsible for delivering exceptional customer experiences and supporting operational excellence within a fast-paced financial services environment. This role oversees customer service representatives handling complex customer inquiries, complaints, and dispute resolution activities while ensuring adherence to quality, risk, and compliance standards. In this role, you will: Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction Interact directly with external customers Manage allocation of people and financial resources for customer service Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ years of leadership experience Desired Qualifications: Bachelor's degree in any field. 1+ year of leadership experience supporting brokerage, trading, or financial services operations. Experience managing voice-based customer service or contact center operations. Proven ability to launch, pilot, or scale new teams, processes, or business functions. Strong coaching, performance management, and employee development skills. Excellent communication, stakeholder management, and problem-solving abilities. Experience working in a highly regulated financial services environment. Ability to thrive in a fast-paced, metrics-driven organization. Flexibility to work rotating or shifting schedules. Job Expectations: Willing to work US hours Willing to work onsite (BGC office) Responsible for supervising unlicensed staff engaged in client support servicing. Duties include: ensuring customer satisfaction in coordination with relationship managers; resolving escalated customer issues and inquiries to upper level management; reviewing tracking and monitoring reports for items requiring action; training staff on product enhancements and new products; ensuring that service and productivity standards and goals are met. Posting End Date: 26 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/brokerage-operations-associate-manager-at-wells-fargo-7bf918

Source: https://jobsbylevel.com/jobs/brokerage-operations-associate-manager-at-wells-fargo-7bf918

## Cite this page

Level. https://jobsbylevel.com/jobs/brokerage-operations-associate-manager-at-wells-fargo-7bf918.

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