# BSO Business Account Senior Manager at LEGO

LEGO is hiring a BSO Business Account Senior Manager in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on LEGO](https://jobsbylevel.com/go/d856c1b9-fc95-4577-a4b6-c279a7db5872?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Singapore.

## Details

- Company: [LEGO](https://jobsbylevel.com/companies/lego)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Singapore
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/d856c1b9-fc95-4577-a4b6-c279a7db5872?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=bso-business-account-senior-manager-at-lego-eb554a

## Description

Job Description The Business Account Management team act as the strategic connector between BSO and the broader organisation, bringing together stakeholder needs, business priorities and BSO’s global service portfolio. As part of the Service Experience Leadership Team, BAMs translate business insights into opportunities for BSO, shape stakeholder experience and help ensure our services continuously evolve to create value for the organisation. Core responsibilities Work independently, recognised point of contact for BSO stakeholders, able to coach and influence others and drive resolution of issues. Operate as a senior strategic partner for BSO, independently shaping stakeholder strategy, influencing senior leaders and connecting business priorities with BSO capabilities to drive sustainable business outcomes: Shape Strategic Partnerships - build trusted partnerships with senior business stakeholders, BSO leaders and Service Delivery teams, proactively identifying evolving business needs and translating them into priorities, opportunities and actions across the BSO service portfolio. Lead Stakeholder Strategy & Governance - define and continuously evolve the regional stakeholder engagement strategy and governance model, enabling senior leaders to align priorities, accelerate decisions and maintain clear accountability across BSO and the business. Influence Across the Enterprise - navigate ambiguious and competing priorities, challenge constructively and influence senior cross-functional leaders to drive enterprise outcomes across markets, functions and BSO, often without direct authority. Shape Transformation & Change - represent the business and stakeholder perspective in major transformations, transitions and strategic initiatives, influencing design and implementation to ensure solutions deliver sustainable business value and a strong stakeholder experience. Drive Customer Experience & Value - lead the regional customer experience and NPS agenda, combining stakeholder insights, service performance and business context to identify opportunities that strengthen experience, service effectiveness and business value. Lead Critical Issues & Outcomes - orchestrate the business response to major incidents and critical cross-functional issues, aligning senior stakeholders, clarifying accountability and ensuring both immediate resolution and sustainable corrective actions. Champion Service Excellence - coach, challenge and influence BSO leaders and service teams to strengthen accountability, stakeholder orientation, transparent communication and continuous improvement, helping embed a consistently high-performing service culture across BSO. Shape BSO Strategy & Priorities – bring together stakeholder insights, regional trends and service experience to identify emerging opportunities and risks, contributing to BSO priorities, strategic planning and the evolution of the service model. Play your part in our team succeeding As a BAM, you will operate at regional leadership level and collaborate across the global BSO organisation, partnering with senior stakeholders and BSO leaders to shape priorities, influence strategic decisions, navigate complex business challenges and drive transformation and service improvements. You will also contribute to the broader Service Experience leadership agenda, people Pulse initiatives, strengthening collaboration, organisational capability and a high-performing culture across BSO. Do you have what it takes? Bachelor’s degree in business administration, Finance, Human Resources, Organizational Development or another relevant field. Strong interpersonal and communications skills to engage with senior stakeholders and coach/influence others Significant experience in senior business partnering, stakeholder management, service management, consulting or a comparable role within a complex international organisation. Strong business acumen with the ability to understand company priorities, stakeholder needs and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/bso-business-account-senior-manager-at-lego-eb554a

Source: https://jobsbylevel.com/jobs/bso-business-account-senior-manager-at-lego-eb554a

## Cite this page

Level. https://jobsbylevel.com/jobs/bso-business-account-senior-manager-at-lego-eb554a.

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