# Business Analyst at Cisco

Cisco is hiring a Business Analyst in Durham, United States. It pays $94k-$126k a year and Level rates it Little AI ●○○○; you can [apply on Cisco](https://jobsbylevel.com/go/009e8275-c582-4ec8-a472-621309c6a373?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. Durham, North Carolina, US.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 27 out of 100)
- Location: Durham, North Carolina, US
- Salary: $94k-$126k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/009e8275-c582-4ec8-a472-621309c6a373?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=business-analyst-at-cisco-b0b240

## Description

The application window is expected to close on: 12/12/2026 Who You'll Work With As a Business Analyst within Customer Success Strategy, Planning & Operations, you will be part of a dynamic, highly collaborative, and forward-thinking team dedicated to transforming complex operational data into actionable business intelligence. In this role, you will act as a trusted business partner, collaborating closely with: · Customer Success & Operations Leadership: Partnering with Directors and People Managers to deliver cadence reporting, capacity modeling, KPI scorecards, and data-driven recommendations. · Finance & Strategy Teams: Aligning on headcount planning, budget variance, COGs & OpEx tracking, and investment cases. · Cross-Functional CX Teams: Teaming up with Program Managers, Delivery Leaders, and enablement teams to evaluate program efficacy, identify operational bottlenecks, and streamline business processes. · Dashboard Developers: Partnering with technical teams and BI developers to enhance and automate dashboards, and establish robust single-source-of-truth data governance. What You’ll Do: To be successful in this role you should become comfortable with big data, database structures, analytics tools, project / program management, and presenting ideas and theories from the analysis of data. There will be an expectation of business knowledge related to professional and technical support services and their role in the marketplace, and the ability to connect market and industry knowledge to the job function. Provide data intelligence through generation of complex reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations. Identify trends & patterns in datasets, locate points of influence, and communicate synthesized data results Assist Customer Success teams with data analysis using AI for business/value case development for key strategic initiatives. Maintain and enhance internal Customer Success tools and workflows utilizing Power BI, Power Apps, Power Automate, and the Microsoft Power Platform suite. Collaborate with global/regional Customer Success leaders, Ops, Finance, People & Communities, and other SMEs to translate strategic business needs into scalable solutions. Track and govern various aspects of Spend for Customer Success including License spend, AI tool Usage, T&E, Events etc. Model internal business processes and data flow, identifying critical components that affect functionality and system performance. Identify opportunities to leverage automation, artificial intelligence, and process improvements to increase productivity, improve user experiences, and support business transformation initiatives. Minimum Qualifications: Bachelors + 5 years of related experience, or Masters +2 years of related experience Strong analytical/AI skills to identify trends & patterns in data and interpret, synthesize, and communicate results Ability to work in matrixed organizations, prioritize what is meaningful to the business and influence decision makers to achieve desired results. Excellent written/verbal communication and presentation skills. Preferred Qualifications: Experience and understanding of CX/Services and Finance organization, processes, and policies are a strong plus Strong interpersonal and collaboration skills, including ability to manage multiple priorities and timelines Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-analyst-at-cisco-b0b240

Source: https://jobsbylevel.com/jobs/business-analyst-at-cisco-b0b240

## Cite this page

Level. https://jobsbylevel.com/jobs/business-analyst-at-cisco-b0b240.

Get job alerts: https://jobsbylevel.com/newsletter