# Business Analyst – (Client Engagement Services)  at Gartner

Gartner is hiring a Business Analyst – (Client Engagement Services)  in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Gartner](https://jobsbylevel.com/go/c534e3c4-17b7-49c3-aa5e-088fc0e1f043?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Gurgaon.

## Details

- Company: [Gartner](https://jobsbylevel.com/companies/gartner)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Gurgaon
- Posted: October 24, 2026
- Apply: https://jobsbylevel.com/go/c534e3c4-17b7-49c3-aa5e-088fc0e1f043?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=business-analyst-client-engagement-services-at-gartner-b98738

## Description

Business Analyst – (Client Engagement Services) What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be. About this role: The Global S&O arm of Gartner is currently seeking talented people to join its Client Engagement Service (CES) team in India. As a member of this team you will drive client engagement and service productivity programs across Gartner. You will work towards driving integrated approach across Gartner’s key functions – Business units under Global Service & Delivery (GS&D), Sales, BTI and Products and their leaders with the central goal of improving client retention through high value engagement mechanisms. You will also get an opportunity to work on some of the high impact workstreams to drive key organizational, service associates & team level engagement goals. What you’ll do: The CES Engagement Campaigns Team is responsible for driving client engagement across Gartner offerings, including Gartner research content, conferences, virtual events, and other high-value client programs through targeted outreach campaigns. This role sits at the intersection of campaign operations, analytics, and stakeholder enablement, with a strong focus on delivering meaningful client interactions at scale. The team closely partners with Services, Conferences, Marketing, and Platform teams to develop targeted outreach strategies, improve campaign performance, and deliver actionable insights that help advance CES business priorities with an ultimate focus on increasing client engagement, adoption, and retention. Core Operations Own end-to-end execution of client engagement campaigns across assigned products, practices, and business units. Build and deploy targeted email campaigns, including audience selection, content curation, template creation, testing, and launch. Partner with stakeholders to define campaign goals, messaging, and target client segments. Continuously enhance campaign templates and outreach journeys to improve engagement and conversion. Ensure operational excellence through rigorous quality checks and campaign governance. Problem Solving & Continuous Improvement Track and analyze campaign performance metrics such as opens, clicks, engagement, and conversion rates. Use data and A/B testing to identify opportunities and improve campaign effectiveness. Identify engagement trends, uncover gaps, and generate actionable insights to drive client outreach strategies. Streamline processes, implement best practices, and leverage automation to improve efficiency and scalability. Share performance insights, key learnings, and recommendations during operational review forums. Stakeholder Collaboration Enable stakeholders with dashboards, reports, and insights that support engagement tracking and decision-making. Act as a trusted partner by managing campaign-related requests, providing analysis, and recommending actions. Collaborate with cross-functional teams to design and execute initiatives that increase client engagement. Communicate campaign outcomes and strategic recommendations to influence stakeholder decisions and priorities. What you’ll need: MBA with 0-4 years of work experience Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met Good command of knowledge related to Information technology, product development and its application to business Knowledge/experience on analytical problem solving, analytical tools Exposure and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-analyst-client-engagement-services-at-gartner-b98738

Source: https://jobsbylevel.com/jobs/business-analyst-client-engagement-services-at-gartner-b98738

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Level. https://jobsbylevel.com/jobs/business-analyst-client-engagement-services-at-gartner-b98738.

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