# Business Analyst – Group Operations at Prudential plc

Prudential plc is hiring a Business Analyst – Group Operations. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/ee643d58-be04-488a-99d8-8973239a1f6c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Kuala Lumpur (Group Head Office).

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Kuala Lumpur (Group Head Office)
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/ee643d58-be04-488a-99d8-8973239a1f6c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=business-analyst-group-operations-at-prudential-plc-24bab1

## Prepare for this job

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## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Business Analyst, Group Operations is responsible for analyzing business processes, identifying improvement opportunities, and supporting the delivery of strategic and operational initiatives across Group Operations. The role works closely with business stakeholders, operations teams, technology partners, and project teams to define requirements, optimize processes, and ensure successful implementation of solutions that enhance operational efficiency, customer outcomes, and business performance. Key Responsibilities Business Analysis & Requirements Management Engage with stakeholders to understand business challenges, operational requirements, and strategic objectives. Elicit, document, analyze, and validate business requirements, user stories, process flows, and functional specifications. Translate business needs into actionable requirements for technology and operational teams. Facilitate workshops, interviews, and stakeholder discussions to gather requirements and drive alignment. Process Improvement & Transformation Assess current processes and identify opportunities to improve efficiency, service quality, controls, and customer outcomes. Support operational transformation initiatives, including process redesign, automation, digitization, and workflow optimization. Develop current-state and future-state process maps and operating models. Conduct root-cause analysis and recommend practical solutions to business problems. Project & Change Delivery Support end-to-end project delivery from requirements gathering through implementation and post-production stabilization. Partner with project managers, developers, operations teams, and business stakeholders to ensure successful execution. Assist in solution design reviews, testing activities, training, and deployment planning. Support change management activities and business readiness initiatives. Data Analysis & Reporting Analyze operational performance data, trends, and key metrics to support decision-making. Develop reports, dashboards, and presentations to communicate insights and recommendations. Support business case development through quantitative and qualitative analysis. Track project benefits and operational performance improvements. Testing & Quality Assurance Develop test scenarios, test cases, and acceptance criteria. Coordinate User Acceptance Testing (UAT) activities and defect resolution. Validate delivered solutions against business requirements and expected outcomes. Ensure quality standards are maintained throughout implementation. Multi-Market Implementation Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local business, customer, and operational requirements. Define market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans. Partner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements. Manage cross-market dependencies, common design decisions, local deviations, risks, and escalations through clear governance. Establish reusable implementation playbooks, standards, and lessons learned to accelerate replication, adoption, stabilization, and benefits realization across markets. Stakeholder & Governance Management Build strong relationships across Group Operations, Technology, Risk, Compliance, and Change teams. Support governance forums through preparation of documentation, status updates, and decision materials. Identify project

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