# Business Development Manager, Enterprise Support  at Amazon

Amazon is hiring a Business Development Manager, Enterprise Support  in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/5acf6748-cf19-4b39-8368-18da424da54a?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. IN, HR, Gurugram.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 32 out of 100)
- Location: IN, HR, Gurugram
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/5acf6748-cf19-4b39-8368-18da424da54a?utm_medium=ai-agent

## Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses. AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries. Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS. Key job responsibilities - Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adoption of Enterprise Support - Analyze drivers of Enterprise Support adoption and identify levers for improvement - Identify, design and execute controlled experiments in driving Enterprise Support adoption - Review and analyse Enterprise Support pricing and costing, ensuring savings are passed on to our customers - Quantify impact of Enterprise Support adoption on AWS Platform adoption, estimate the ROI of Support investments in accelerating AWS platform adoption - Develop and refine sales collateral, reference cases and value proofs for customers and partners - Drive commercial innovation in Support, e.g. differentiated support offerings per customer segment · In conjunction with Field Enablement, create Support related training programs and material for the India field team so that they can properly articulate the Support value proposition - Work with stakeholders across India Commercial/Public Sales, Premium Support, and Enterprise - Prepare and present business reviews to the senior Sales and BD management team - Drive Enterprise Support deals end to end with Sales A day in the life As Enterprise Support BDM, you will be part of the AWS India Enterprise Support organization. You will define the strategy and own the go-to-market (GTM) efforts for Support, with the objective to increase adoption for paid support offerings amongst Enterprise customers while maintaining target margin performance, and using Support to accelerate AWS platform adoption for the customers. You will engage our customers to understand why they need Enterprise Support (or why not), what are the pain points and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-development-manager-enterprise-support-at-amazon-d6d8c3

Source: https://jobsbylevel.com/jobs/business-development-manager-enterprise-support-at-amazon-d6d8c3

## Cite this page

Level. https://jobsbylevel.com/jobs/business-development-manager-enterprise-support-at-amazon-d6d8c3.

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