# Business Direct Associate at Nationwide

Nationwide is hiring a Business Direct Associate in Glasgow, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4cdbeb00-7803-4ceb-93eb-f81fc623c00a).

AI Level 1, AI centrality 0 out of 100. Remote (Glasgow, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Glasgow, United Kingdom)
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/4cdbeb00-7803-4ceb-93eb-f81fc623c00a

## Description

We’re the powerhouse behind the customer journey-right at the heart of every business account’s lifespan. In the Business Administration Fulfilment Team, we bring energy, precision, and personality to everything we do, making a real difference to our customers and colleagues alike. This is more than just a role-it’s a launchpad for building strong networks with key stakeholders across the business, all while delivering standout service in a fast-paced, people-first environment. If you’re ready to make your mark, we’re ready for you! We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing This role is all about delivering an exceptional customer experience while managing high-risk and complex queries in line with internal processes, regulatory requirements, and risk compliance standards. You will ensure customers remain at the heart of everything you do, providing professional support, keeping them informed throughout their journey, and resolving queries to a successful conclusion. Working closely with Flow Leaders, you will strive to meet and exceed quality, performance, and productivity targets while maintaining key controls and adhering to company policies. You will also identify opportunities for continuous improvement to enhance efficiency and reduce costs, escalate issues to the Flow Leader Specialist or Flow Manager when required, and consistently maintain high levels of data quality and accuracy. About you As a minimum requirement, you will have: Experience of Business Banking with a good knowledge and understanding of our business products & services, policies, and establishment of Bank security. Excellent organisational and administrative skills with knowledge of the Bank’s policies & procedures. Previous experience of building successful relationships both internally and externally. A good team player, with a ‘’can do’’ attitude. A customer focused approach with a superb eye for detail to ensure the accurate and timely completion of tasks. Experience of delivering work to meet appropriate key performance indicators (customer focused) in an operations environment Ability to ensure adherence to 'one best way' process and quality control using Operational Excellence tools and techniques Experience of continuous improvement initiatives, Strong analysis and problem-solving skills. Great attention to detail to ensure that our quality is second to none Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-direct-associate-at-nationwide-780ecf

Source: https://jobsbylevel.com/jobs/business-direct-associate-at-nationwide-780ecf

## Cite this page

Level. https://jobsbylevel.com/jobs/business-direct-associate-at-nationwide-780ecf.

Get job alerts: https://jobsbylevel.com/newsletter