# Business Services Team Lead at Swiss Re

Swiss Re is hiring a Business Services Team Lead in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Swiss Re](https://jobsbylevel.com/go/f9820ccf-1c91-4c27-91f3-29285ab9c0d0?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Mexico City.

## Details

- Company: [Swiss Re](https://jobsbylevel.com/companies/swiss-re)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Mexico City
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/f9820ccf-1c91-4c27-91f3-29285ab9c0d0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=business-services-team-lead-at-swiss-re-f3c238

## Description

We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team! About the Role As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment. Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities. As an Operations Team Lead, you will : Guide, mentor, and develop team members. Translate strategic objectives into effective operational execution. Drive continuous improvement through data, analytics, and performance insights. Lead change and transformation initiatives. Collaborate with regional and global partners to align operating models and best practices. Operational Leadership Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities. Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance Ensure consistent execution of global standards, processes, and roles across markets and lines of business. Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning. Drive operational excellence through process improvement initiatives and strategic projects. Risk, Governance & Controls Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities. Promote a strong risk and control environment. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders. Represent the team in leadership visits, town halls, regional calls, and business engagement activities. People Leadership Motivate, coach, and develop a high-performing team. Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support. About the Team This team will sit within the Business Operations Latin America department in the Property & Casualty (P&C) Reinsurance division. You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders. About You You hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement. Must Have : Proven leadership experience within operations. Demonstrated ability to drive results and lead through change. Strong understanding of operational controls, risk management, governance processes, and KPI management. Experience providing coaching, performance feedback, talent development, and employee engagement leadership. College degree. English proficiency required; Portuguese is a plus. Nice to Have Experience In : Reinsurance, insurance, claims, or client-facing operations environments. Leading cross-functional or geographically dispersed teams. Supporting recruitment, onboarding, workforce planning, and succession planning. Leading employee engagement initiatives or organizational change programs. About Swiss Re Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-services-team-lead-at-swiss-re-f3c238

Source: https://jobsbylevel.com/jobs/business-services-team-lead-at-swiss-re-f3c238

## Cite this page

Level. https://jobsbylevel.com/jobs/business-services-team-lead-at-swiss-re-f3c238.

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