# Business Support Manager Digital Sales Enablement at Roche

Roche is hiring a Business Support Manager Digital Sales Enablement. Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/36fc72c4-575f-4bb1-8b18-157547276d9d?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. Rotkreuz.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 29 out of 100)
- Location: Rotkreuz
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/36fc72c4-575f-4bb1-8b18-157547276d9d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=business-support-manager-digital-sales-enablement-at-roche-e8662c

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Digital Marketing Operations and Marketing Technology organization enables the effective execution and delivery of modern capabilities across Roche. Operating across digital marketing, CRM, web, content, and marketing technology operations, the team focuses on establishing best practices, ensuring seamless platform administration and quality execution, and driving continuous improvement to resolve complex operational challenges in alignment with evolving business priorities and platform needs. The Business Support Manager provides deep digital marketing operations expertise, leading cross-functional project teams to solve high-complexity challenges for Roche. Operating with significant independence, this role serves as a functional expert in best practices and quality execution—using strong analytical judgment to influence stakeholders, resolve operational bottlenecks, and drive continuous improvement across digital marketing and marketing technology capabilities. The Opportunity Lead operational, production, and support activities across digital marketing and marketing technology platforms with a high degree of accuracy and independence, including campaign and content execution, web authoring, CRM administration, data and platform administration, user support, onboarding coordination, and the optimization of technology investments. Investigate and resolve support issues, leading functional teams and project sub-streams to resolve critical system anomalies, manage risk, resources, and operational complexity, and direct root cause analysis to drive resolution strategies. Develop new approaches to complex problems, articulate complex technical and operational concepts with clarity, and negotiate across cross-functional teams to build consensus on strategic priorities, process improvements, and the adoption of new ways of working. Serve as a central resource for best practices and quality, ensuring alignment with functional policies and global standards while performing quality assurance checks and validation activities to ensure all deliverables are accurate, complete, and compliant. Oversee and optimize global intake channels, workflows, and operational support frameworks to ensure SLA (Service Level Agreement) compliance and operational efficiency, driving functional teams toward customer, operational, and service excellence by applying data-driven insights and sound business judgment. Define and optimize standard operating procedures, work instructions, training materials, and knowledge base content, maintaining accurate documentation of requests, issues, resolutions, and recurring support needs while providing guidance and day-to-day support to other team members on processes, tools, and quality expectations. Support marketing intelligence by delivering actionable insights to clients and internal stakeholders, creating data-driven reports on progress made toward marketing operations goals, and presenting findings to senior- and executive-level audiences. Who You Are Bachelor’s degree in Marketing, Business, Communications, Information Systems, or a related field (or equivalent practical experience), along with 5+ years of experience in digital marketing operations, business support, marketing technology, platform administration, or a similar execution-focused environment. Strong understanding of digital marketing, CRM, CMS, marketing automation, or service/ticketing platforms, with demonstrated experience supporting email production, web content

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/business-support-manager-digital-sales-enablement-at-roche-e8662c

Source: https://jobsbylevel.com/jobs/business-support-manager-digital-sales-enablement-at-roche-e8662c

## Cite this page

Level. https://jobsbylevel.com/jobs/business-support-manager-digital-sales-enablement-at-roche-e8662c.

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