# Capacity Intelligence Analyst, Network Strategy & Performance at Amazon

Amazon is hiring a Capacity Intelligence Analyst, Network Strategy & Performance in Hyderabad, India. Level rates it Uses AI ●●○○; you can [apply on Amazon](https://jobsbylevel.com/go/50864e43-cbc0-4a52-a2d3-aeaae30eeb07?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 2 (score 45 out of 100)
- Location: IN, TS, Hyderabad
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/50864e43-cbc0-4a52-a2d3-aeaae30eeb07?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=capacity-intelligence-analyst-network-strategy-performance-at-amazon-d9d2fc

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/capacity-intelligence-analyst-network-strategy-performance-at-amazon-d9d2fc

## Description

As a Capacity Intelligence Analyst within the Network Strategy & Performance team, you will support and execute labor planning for Amazon's Customer Service network, including outsourced (Global Outsourcing) sites. You will work at the intersection of data and operations — translating demand signals into accurate staffing plans that protect customer experience while contributing to cost efficiency. You will operate independently within your workstream, navigating ambiguity with analytical rigor and sound judgment. You will build effective working relationships with CS Operations, Global Outsourcing (GO) Vendor Management, CS Finance, Service Delivery, and Planning Intelligence teams. You will present your analysis and recommendations independently to senior stakeholders, contribute to planning decisions through well-reasoned, data-backed arguments, and actively participate in the team's AI-driven transformation agenda. This role participates in weekly, monthly, and quarterly business reviews and contributes directly to outsourcing and staffing decisions across the CS network. Key job responsibilities - Support the development, maintenance, and execution of labor capacity plans for internal and outsourced sites, covering short-term (4-week), operational (monthly/quarterly), and long-term (3-year) planning horizons. Build toward full ownership of assigned planning workstreams. - Proactively identify and flag capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners. Communicate risks and proposed mitigation plans to stakeholders with clarity and specificity. Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans are aligned with service level targets and outsourcing strategy. - Support quarterly submissions to CS Finance, contributing to accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets. - Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of your planning outputs. Develop side-of-desk automation for repetitive tasks within your planning workstream, and contribute concrete use cases to the team's AI adoption agenda. - Develop structured frameworks to address recurring planning problems within your scope, reducing rework and improving the consistency of planning outputs over time. - Present analysis and planning recommendations to senior stakeholder audiences independently, adapting your communication style for technical and non-technical, operational and strategic stakeholders. Write clear, concise, and compelling narratives for QBRs, MBRs, and planning reviews. Documents must meet Amazon's standard formatting guidelines, with conclusions that tie to the organization's working-backwards framework. - Communicate planning analysis in a way that is accessible to senior, non-expert audiences, anticipating likely objections to your recommendations and addressing them proactively. Core Competencies - AI Fluency: Independently applies AI tools to improve planning workflows without prompting. Develops side-of-desk automation for repetitive tasks within your own workstream. Coaches at least one peer on AI tool usage. Contributes to the team's AI adoption agenda with concrete use cases demonstrating measurable productivity improvement. - Critical Thinking: Independently diagnoses complex planning problems. Challenges assumptions — including your own — with data. Develops structured frameworks to address recurring problems within your scope. Anticipates the most likely objections to a recommendation and addresses them proactively. - Executive Presence: Presents analysis and recommendations to senior audiences independently. Adapts communication style for different stakeholders — technical and non-technical, operational and strategic. Handles pushback constructively without becoming defensive or capitulating without reason.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/capacity-intelligence-analyst-network-strategy-performance-at-amazon-d9d2fc

Source: https://jobsbylevel.com/jobs/capacity-intelligence-analyst-network-strategy-performance-at-amazon-d9d2fc

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Level. https://jobsbylevel.com/jobs/capacity-intelligence-analyst-network-strategy-performance-at-amazon-d9d2fc.

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