# Cards Manager Operations at ING

ING is hiring a Cards Manager Operations in Milan, Italy. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/998ce296-c4aa-4168-a1ac-7b3f187c2e82?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. MILAN.

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 39 out of 100)
- Location: MILAN
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/998ce296-c4aa-4168-a1ac-7b3f187c2e82?utm_medium=ai-agent

## Description

ING Bank N.V. is looking for a Cards Manager Operations Activities : • Lead the day-to-day operational management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards. • Coordinate operational processes for card issuance, activation, maintenance, blocking, replacement, disputes, chargebacks, compromised cards and customer requests. • Oversee operational controls, reconciliations, service requests, exception handling and the remediation of data or processing misalignments. • Monitor service quality, volumes, backlogs, incidents and operational performance, translating data into clear management reporting and improvement actions. • Work closely with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care and other Operations teams on process changes, regulatory initiatives and card-related projects. • Manage operational relationships with external providers and processors, including service reviews, SLA/KPI monitoring, issue escalation and continuity requirements. Responsibilities : • Provide people leadership, set priorities, allocate capacity and support the professional development of the Cards Operations team. • Ensure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards. • Own the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge. • Act as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums. • Drive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies. • Sponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements. • Provide effective oversight of outsourced activities and third parties, including performance, governance, information security, operational resilience and exit-readiness requirements. • Promote a customer-focused, collaborative and accountable way of working, aligned with ING values and the Orange Code. Required skills : At least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilities Ability to manage critical situations through good decision-making skills Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable field Fluent Italian and a good command of English, both written and spoken Strong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governance Knowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantage • Strong leadership, stakeholder-management and communication skills, with the ability to work across Operations, Product, IT and control functions • Data-driven mindset, structured problem solving and the ability to turn operational evidence into clear decisions and priorities • Ability to manage critical situations through sound judgement, ownership and effective escalation. Contract offer: Working conditions : Permanent employment contract Working hours: Full time (37 hours per week) Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA) Location : Milan (hybrid) Starting annual base salary: 60.000€ Variable remuneration : in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance) Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cards-manager-operations-at-ing-0d8449

Source: https://jobsbylevel.com/jobs/cards-manager-operations-at-ing-0d8449

## Cite this page

Level. https://jobsbylevel.com/jobs/cards-manager-operations-at-ing-0d8449.

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