# Channel Change Lead​ at One NZ

One NZ is hiring a Channel Change Lead​ in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on One NZ](https://jobsbylevel.com/go/2dad616f-acba-4d6f-b86c-3b28847f62b7?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Auckland.

## Details

- Company: [One NZ](https://jobsbylevel.com/companies/one-nz)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Auckland
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/2dad616f-acba-4d6f-b86c-3b28847f62b7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=channel-change-lead-at-one-nz-71441d

## Description

He aha ai tātou – Why us? At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” Ko tō tūranga – your role As a Channel Change Lead, you’ll be the person who makes sure change actually works when it reaches our frontline teams and customers. You’ll sit between the teams creating change and the channels that need to deliver it. From new products and technology through to pricing, compliance, processes and major programmes, you’ll understand what is changing, assess the impact and bring the right people together to make sure our channels are genuinely ready. This goes beyond checking whether communications and training have been completed. You’ll consider what the change means for our people, customer journeys, processes, systems, access, knowledge and operational support, then provide an evidence-based view of whether we are ready to launch. Working across a portfolio of initiatives, you’ll partner with teams throughout One NZ and help changes land across Retail, Care, Enterprise, Telesales, Set Up, Digital and partner channels. You won’t personally create every deliverable. Your role is to orchestrate the work, maintain accountability and help change land with minimal disruption before becoming successfully embedded into business as usual. Ko tō mahi – what you’ll do Lead the channel change approach for assigned portfolios and initiatives, from early impact assessment and readiness planning through to launch, hypercare, adoption and transition into business as usual. Build trusted relationships with portfolio leaders, programme teams and channel stakeholders, becoming a clear point of contact for upcoming change. Get involved early to understand roadmaps, assess the scale of change and make sure channel requirements are reflected in programme scope and delivery plans. Assess the impact on customer journeys, frontline processes, people, technology, system access, knowledge, communications, learning, support and day-to-day operations. Create and maintain integrated readiness plans with clear deliverables, milestones, owners, dependencies, risks, evidence and channel sign-off requirements. Bring together Product, Marketing, Journey, Process, Enablement, Communications, Knowledge, Operations, Technology, Reporting and Support teams to keep activity aligned and executable. Provide governance teams with a credible, evidence-based readiness position and constructively challenge where a change is not ready to proceed. Identify competing priorities, cumulative change impacts and potential collisions across the portfolio, recommending practical mitigation, sequencing, fallback arrangements or launch conditions. Support go/no-go decisions and lead channel readiness through launch and hypercare, using frontline feedback and operational performance to identify and resolve issues. Monitor whether change has been adopted successfully, close outstanding actions and apply lessons to future delivery. Na tōu rourou - what you’ll bring Demonstrated change leadership experience within a complex customer-facing or operational environment. Practical experience taking frontline or operational teams through

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/channel-change-lead-at-one-nz-71441d

Source: https://jobsbylevel.com/jobs/channel-change-lead-at-one-nz-71441d

## Cite this page

Level. https://jobsbylevel.com/jobs/channel-change-lead-at-one-nz-71441d.

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